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MTV no source to monitors

RESOLVED FIXED

Status

Infrastructure & Operations
AVOps: Conference Rooms
RESOLVED FIXED
3 years ago
2 years ago

People

(Reporter: hlangi, Unassigned)

Tracking

Details

(Reporter)

Description

3 years ago
The following rooms have issues when initially starting up a vidyo conference:

MTV Sirius
MTV Endor
MTV Eureka
MTV Night Gallery

So when pressing the vidyo conference button, the monitor powers on but the monitor doesn't detect a source. I can search for a room and once I press connect, then the monitor will then detect the source and will work fine. After disconnecting, the monitor will go back to the vidyo search menu. Only seems to happen when initially connecting at the beginning of the day.

After rebooting the HD40 and crestron units, still experience the same issue the following morning.

Comment 1

3 years ago
Added Aaron Obstfeld from AVDG.

Comment 2

3 years ago
This is an issue with the HD-40 sleep mode somehow becoming re-enabled.  This came up during the build - HD-40 units need to have the sleep modes disabled when deployed.  At first many of them were re-enabling the sleep mode, but I think Guillermo found a fix or a subsequent FW update fixed it.

I know new FW was pushed sometime this week, so perhaps these reverted?

Either way, the fix is to browse into each HD-40 and disable sleep mode from the "settings" tab.

Comment 3

3 years ago
Found all 4 rooms with the "power save mode" button checked (enabled) vs the rest of the Vidyo HD 40 unit rooms
Removed "check" and saved.  
Should not have issue going forward but will monitor rooms for a few days during the morning checks.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → FIXED
(Assignee)

Updated

2 years ago
Product: Audio/Visual Infrastructure → Infrastructure & Operations
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