1083703 - Firefox opens with black homepage after installing latest version

Status: RESOLVED DUPLICATE of bug 1083071

(Firefox :: Untriaged, defect)

Description

[lfish66]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.124 Safari/537.36

Steps to reproduce:

Updated my Firefox browser to latest version (33).


Actual results:

When newly installed browser is opened, it opens with a black homepage which I am unable to navigate from. Have tried uninstalling and reinstalling three times, restarting the PC inbetween, with the same result each time. 


Expected results:

Browser window should have opened normally after updated version installed.

Comment 1

[Loic]

It's a graphics issue due to OMTC new in FF33. Before disabling OMTC, could you test that, it's easy to do.

1) Start Firefox in safe mode from Windows (safe mode disables OMTC):
Run (Windows+R) > firefox.exe -safe-mode
2) Then type about:support in the location bar and paste here the section "graphics".

Following your answer, I'll provide more info.

Comment 2

[lfish66]

Thanks! Here's the graphics info:

Graphics
Adapter Description	Intel(R) HD Graphics Family
Adapter Drivers	igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM	Unknown
Device ID	0x0106
DirectWrite Enabled	false (6.2.9200.16571)
Driver Date	12-16-2010
Driver Version	8.15.10.2266
GPU #2 Active	false
GPU Accelerated Windows	0/1 Basic (OMTC)
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 3

[Loic]

Thanks, it's because your Intel drivers are too old. You should update them, see:
https://downloadcenter.intel.com/SearchResult.aspx?lang=&ProductID=3319&ProdId=3319

After that, Firefox will works normally without disabling the feature OMTC.

Comment 4

[Loic]

That said, it's a dupe of bug 1083071.