1085275 - Firefox GUI crash with flash

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[xarkam]

Attachment: firefox_plantage.png

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141011015303

Steps to reproduce:

Nothing, it's totaly random


Actual results:

If flash have a problem, the firefox gui also crash to.
Look the screeshot


Expected results:

The gui not crashing in all case

Comment 1

[xarkam]

Attachment: Antoher example of gui crash

Comment 2

[Loic]

Your 2nd screenshot (https://bugzilla.mozilla.org/attachment.cgi?id=8507739) seems to be bug 1083071.

Could you type about:support in the location bar and paste the section "graphics".

And be sure you're running the last version of Flash Player (15.0.0.189).

Comment 3

[xarkam]

In French graphics section:
===========================
Accélération graphique
Date du pilote	8-5-2014
Date du pilote (GPU #2)	9-13-2014
Description de la carte	Intel(R) HD Graphics 4600
Description de la carte (GPU #2)	NVIDIA GeForce GTX 780M
Direct2D activé	true
DirectWrite activé	true (6.3.9600.17111)
Fenêtres avec accélération graphique	1/1 Direct3D 11 (OMTC)
GPU #2 active	false
ID du périphérique	0x0416
ID du périphérique (GPU #2)	0x119f
ID du vendeur	0x8086
ID du vendeur (GPU #2)	0x10de
Paramètres ClearType	Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300
Pilote de la carte (GPU #2)	nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Pilotes de la carte	igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
RAM de la carte	Unknown
RAM de la carte (GPU #2)	4095
Rendu WebGL	Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
Version du pilote	10.18.10.3907
Version du pilote (GPU #2)	9.18.13.4411
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Flash section:
==============
Fichier : NPSWF32_15_0_0_189.dll,NPSWF32_15_0_0_152.dll
Chemin : C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_189.dll,C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_152.dll
Version : 15.0.0.189
État : Activé
Shockwave Flash 15.0 r0

Comment 4

[Loic]

There are 2 versions of Flash installed on your computer, 15.0.0.152 and 15.0.0.189.
You should uninstall both ones and reinstall only 15.0.0.189 properly.
Adobe provide a free tool for that:
http://helpx.adobe.com/fr/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller

Comment 5

[xarkam]

So, flahs is properly reinstalled.

Now, I see if firefox have graphics crash if flash have a problem.

Comment 6

[xarkam]

Ok, Firefox come black only if I flash is used seems linked to bug 1083071

Comment 7

[Loic]

Could you type about:config and change layers.offmainthreadcomposition.enabled to false (restart Firefox to apply).

Does it work better?

Comment 8

[xarkam]

Ok, I have changed the option and now I'm testing in next days because it's totally random

Comment 9

[Vlad Bacia-Mociran [:VladB]]

The information provided above was helpful? Did you manage to reproduce the issue? If the issue persists on FF 33.0, please verify it also on latest release(43.0.2) and latest Nightly(46.0a1).

I didn't managed to reproduce this on the latest release(43.0.2) nor the latest Nightly(46.0a1).

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Build ID: 20151221130713

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:46.0) Gecko/20100101 Firefox/46.0
Build ID: 20160104030217

Comment 10

[xarkam]

Sorry, but I migrated to Chrome.

I too many problem with firefox on web sites.

Since the time that the bug is open, more and more sites using HTML5 for video