108560 - Crash accessing prodigy home pages - nsBoxFrame::Destroy

Status: VERIFIED WORKSFORME

(Core :: Layout, defect, P1)

Description

[lchiang]

Crash accessing prodigy home pages -  nsBoxFrame::Destroy

Starting around 10-22, we've been getting quite a few Talkback reports on
crashes on Prodigy home pages:

swbell.prodigy.net
myhome.prodigy.net

Users have the above URLs set as their startup home page and crash upon startup.

I cannot reproduce this since I don't have a Prodigy account. Working with
SusieW on some contacts at Prodigy to see if anything has changed on their end.

This crash happens with Communicator 4.x, Netscape 6.x.  I'm filing in Bugzilla
since I assume Mozilla is affected.  I'm hoping to get some Mozilla contributors
to comment here.  Otherwise, I can move this bug to Bugscape.

Stack Trace :

nsBoxFrame::Destroy
[d:\builds\seamonkey\mozilla\layout\xul\base\src\nsBoxFrame.cpp, line 1009]
nsFrameList::DestroyFrames
[d:\builds\seamonkey\mozilla\layout\base\src\nsFrameList.cpp, line 116]
nsContainerFrame::Destroy
[d:\builds\seamonkey\mozilla\layout\html\base\src\nsContainerFrame.cpp, line 119]
nsBoxFrame::Destroy
[d:\builds\seamonkey\mozilla\layout\xul\base\src\nsBoxFrame.cpp, line 1009]
nsGfxScrollFrame::Destroy
[d:\builds\seamonkey\mozilla\layout\html\base\src\nsGfxScrollFrame.cpp, line 446]
nsFrameList::DestroyFrames
[d:\builds\seamonkey\mozilla\layout\base\src\nsFrameList.cpp, line 116]
nsContainerFrame::Destroy
[d:\builds\seamonkey\mozilla\layout\html\base\src\nsContainerFrame.cpp, line 119]
ViewportFrame::Destroy
[d:\builds\seamonkey\mozilla\layout\html\base\src\nsViewportFrame.cpp, line 142]
FrameManager::Destroy
[d:\builds\seamonkey\mozilla\layout\html\base\src\nsFrameManager.cpp, line 457]
PresShell::~PresShell
[d:\builds\seamonkey\mozilla\layout\html\base\src\nsPresShell.cpp, line 1494]
PresShell::`scalar deleting destructor'
nsTextInputListener::Release
[d:\builds\seamonkey\mozilla\layout\html\forms\src\nsGfxTextControlFrame2.cpp,
line 235]
nsCOMPtr_base::~nsCOMPtr_base
[d:\builds\seamonkey\mozilla\xpcom\base\nsCOMPtr.cpp, line 50]
GlobalWindowImpl::Focus
[d:\builds\seamonkey\mozilla\dom\src\base\nsGlobalWindow.cpp, line 1783]
nsEventStateManager::PreHandleEvent
[d:\builds\seamonkey\mozilla\content\events\src\nsEventStateManager.cpp, line 594]
PresShell::HandleEventInternal
[d:\builds\seamonkey\mozilla\layout\html\base\src\nsPresShell.cpp, line 5564]
PresShell::HandleEvent
[d:\builds\seamonkey\mozilla\layout\html\base\src\nsPresShell.cpp, line 5496]
nsView::HandleEvent [d:\builds\seamonkey\mozilla\view\src\nsView.cpp, line 377]
nsViewManager::DispatchEvent
[d:\builds\seamonkey\mozilla\view\src\nsViewManager.cpp, line 2056]
HandleEvent [d:\builds\seamonkey\mozilla\view\src\nsView.cpp, line 68]
nsWindow::DispatchEvent
[d:\builds\seamonkey\mozilla\widget\src\windows\nsWindow.cpp, line 724]
nsWindow::DispatchWindowEvent
[d:\builds\seamonkey\mozilla\widget\src\windows\nsWindow.cpp, line 741]
nsWindow::DispatchFocus
[d:\builds\seamonkey\mozilla\widget\src\windows\nsWindow.cpp, line 4429]
nsWindow::ProcessMessage
[d:\builds\seamonkey\mozilla\widget\src\windows\nsWindow.cpp, line 3345]
nsWindow::WindowProc
[d:\builds\seamonkey\mozilla\widget\src\windows\nsWindow.cpp, line 989]
KERNEL32.DLL + 0x3613 (0xbff63613)
KERNEL32.DLL + 0x248f7 (0xbff848f7)

Comment 1

[lchiang]

Some Talkback IDs include:
37406928
37389603

Searching for "prodigy" in the user comments of Talkback will yield many matches.

Comment 2

[Kevin McCluskey (gone)]

Reassigning to Eric.

Comment 3

[lchiang]

I still have not been able to reproduce this crash using a Prodigy account
created.  I've asked our support team to find out the following:

1.  Personalization on the myhome prodigy page so I can set up the same way

Shiva - is this crash still prevalent in the top crash reports?  Having a hard
connecting to the talkback server at this time.

Comment 4

[greer]

I am only seeing 7 comments refering to Prodigy in the last ten days of data
(too few to be included in the comment reports). None of those is from the
signature listed in the summary of the bug (nsBoxFrame::Destroy).

I'll attach the signatures and comments in case you want to see them.

Comment 5

[greer]

Attachment: User comments (with stack signatures) relating to "Prodigy"

Comment 6

[Brant Gurganus]

By the definitions on <http://bugzilla.mozilla.org/bug_status.html#severity> and
<http://bugzilla.mozilla.org/enter_bug.cgi?format=guided>, crashing and dataloss
bugs are of critical or possibly higher severity.  Only changing open bugs to
minimize unnecessary spam.  Keywords to trigger this would be crash, topcrash,
topcrash+, zt4newcrash, dataloss.

Comment 7

[dsirnapalli]

-- This is pretty old bug.
-- Verified on latest mozilla trunk and Netscape 7.0 with the home page set to 
swbell.prodigy.net
myhome.prodigy.net
I tried lot of times restarting the browser but could not reproduce. Looks like
the problem is fixed.
-- Marking it WORKSFORME.

Comment 8

[dsirnapalli]

-- Marking Verified.