Closed
Bug 1087301
Opened 10 years ago
Closed 7 years ago
[user story] As a helpee, I can access the most often consulted articles directly, so that I can get a quicker response.
Categories
(support.mozilla.org :: BuddyUp, defect, P4)
Tracking
(Not tracked)
RESOLVED
WONTFIX
People
(Reporter: RT, Unassigned)
References
Details
(Whiteboard: p=1 s=)
User Story
As a helpee, I can access the most often consulted articles directly, so that I can get a quicker response. Acceptance criteria: * From the home screen the helpee can see a “Help articles” section with 2 help articles headers - The helpee can select one of the 2 help articles directly - The helpee can select “Help articles” to be displayed the full list of help articles in a new window. 10 articles are available. - When on a help article, the helpee can scroll up and down or go back to the previous screen - The help articles are available whether the device has internet connection or not
No description provided.
Reporter | ||
Comment 1•10 years ago
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A nice to have would be to make these accessible offline. Hermina can you confirm if the most consulted articles take-up a lot of memory?
Flags: needinfo?(hcondei)
Reporter | ||
Comment 2•10 years ago
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We discussed this today: * 10 KB articles cover 70% of people needs * KB articles are custom based on OS and language (JS client logic) * The top articles rarely change (the ones which are not usually in the top 10 won't be used) Decisions: * Top KB articles are stored locally and part of the app install * No dynamic updating of top KB articles * Client displays KB article version per OS version and per local OS language * Hermina will confirm what are the top 10 KB articles
Comment 3•10 years ago
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So, under the heading 'Help Articles', do we list all 10 or, do we list say 3, and then have a view all link?
Flags: needinfo?(rtestard)
Reporter | ||
Comment 4•10 years ago
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Jacqueline has 2 on the mock-ups. Kadir confirmed the top 10 cover 70% of users asks Jacqueline, is there an easy way to let users see more articles from the UX?
Flags: needinfo?(rtestard) → needinfo?(jsavory)
Reporter | ||
Updated•10 years ago
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Priority: -- → P3
Target Milestone: --- → 2014Q4
Comment 5•10 years ago
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Added to the Trello board as a P3 for now.
Comment 6•10 years ago
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Yes, the two articles I show in the specs was meant to indicate the location of the articles not necessarily the number of them, sorry for the confusion. 10 sounds like a good number to me and if the user wants to see more than whats currently on their screen, they would simply scroll down to see the rest.
Flags: needinfo?(jsavory)
Reporter | ||
Updated•10 years ago
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User Story: (updated)
Updated•10 years ago
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Whiteboard: p=1
Updated•9 years ago
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Whiteboard: p=1 → p=1 s=bu.2015.2
Comment 7•9 years ago
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We're not going to do the offline part for now and I think we don't have a subpage for the list. (as suggested by "- The helpee can select “Help articles” to be displayed the full list of help articles in a new window. 10 articles are available.") We're just going to display the top 10 for this locale and link to the articles.
Flags: needinfo?(rtestard)
Comment 8•9 years ago
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Kadir: We need a list of the top 10 articles for each locale we're going to ship. The JSON format will be: { "en-US": [ "slug1", "slug2", "slug3" ], "es": [ "slug4" ] } If you could provide it in this format, that would be awesome.
Flags: needinfo?(a.topal)
Comment 9•9 years ago
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We are moving this out of this sprint and lowering its priority
Flags: needinfo?(a.topal)
Priority: P3 → P4
Whiteboard: p=1 s=bu.2015.2 → p=1 s=
Target Milestone: 2014Q4 → ---
Reporter | ||
Updated•9 years ago
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Flags: needinfo?(rtestard)
Comment 10•7 years ago
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Triaging old SUMO bugs. AFAIK buddy up is no longer supported and not under active development, so closing these out as won't fix.
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → WONTFIX
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Description
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