[user story] As a helpee, I can access the most often consulted articles directly, so that I can get a quicker response.

RESOLVED WONTFIX

Status

support.mozilla.org
BuddyUp
P4
normal
RESOLVED WONTFIX
4 years ago
10 months ago

People

(Reporter: RT, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: p=1 s=)

User Story

As a helpee, I can access the most often consulted articles directly, so that I can get a quicker response.

Acceptance criteria:
* From the home screen the helpee can see a “Help articles” section with 2 help articles headers
- The helpee can select one of the 2 help articles directly
- The helpee can select “Help articles” to be displayed the full list of help articles in a new window. 10 articles are available.
- When on a help article, the helpee can scroll up and down or go back to the previous screen
- The help articles are available whether the device has internet connection or not
Comment hidden (empty)
(Reporter)

Comment 1

4 years ago
A nice to have would be to make these accessible offline.
Hermina can you confirm if the most consulted articles take-up a lot of memory?
Flags: needinfo?(hcondei)

Updated

4 years ago
Flags: needinfo?(hcondei)
(Reporter)

Comment 2

4 years ago
We discussed this today:
* 10 KB articles cover 70% of people needs
* KB articles are custom based on OS and language (JS client logic)
* The top articles rarely change (the ones which are not usually in the top 10 won't be used)

Decisions:
* Top KB articles are stored locally and part of the app install
* No dynamic updating of top KB articles
* Client displays KB article version per OS version and per local OS language
* Hermina will confirm what are the top 10 KB articles
So, under the heading 'Help Articles', do we list all 10 or, do we list say 3, and then have a view all link?
Flags: needinfo?(rtestard)
(Reporter)

Comment 4

4 years ago
Jacqueline has 2 on the mock-ups.
Kadir confirmed the top 10 cover 70% of users asks

Jacqueline, is there an easy way to let users see more articles from the UX?
Flags: needinfo?(rtestard) → needinfo?(jsavory)
(Reporter)

Updated

4 years ago
Priority: -- → P3
Target Milestone: --- → 2014Q4
Added to the Trello board as a P3 for now.
Yes, the two articles I show in the specs was meant to indicate the location of the articles not necessarily the number of them, sorry for the confusion. 

10 sounds like a good number to me and if the user wants to see more than whats currently on their screen, they would simply scroll down to see the rest.
Flags: needinfo?(jsavory)
(Reporter)

Updated

4 years ago
User Story: (updated)

Updated

4 years ago
Whiteboard: p=1

Updated

4 years ago
Whiteboard: p=1 → p=1 s=bu.2015.2
We're not going to do the offline part for now and I think we don't have a subpage for the list. (as suggested by "- The helpee can select “Help articles” to be displayed the full list of help articles in a new window. 10 articles are available.")

We're just going to display the top 10 for this locale and link to the articles.
Flags: needinfo?(rtestard)
Kadir: We need a list of the top 10 articles for each locale we're going to ship.

The JSON format will be:
{
  "en-US": [
    "slug1",
    "slug2",
    "slug3"
  ],
  "es": [
    "slug4"
  ]
}
If you could provide it in this format, that would be awesome.
Flags: needinfo?(a.topal)

Updated

4 years ago
Depends on: 1125883
We are moving this out of this sprint and lowering its priority
Flags: needinfo?(a.topal)
Priority: P3 → P4
Whiteboard: p=1 s=bu.2015.2 → p=1 s=
Target Milestone: 2014Q4 → ---
(Reporter)

Updated

4 years ago
Flags: needinfo?(rtestard)

Comment 10

10 months ago
Triaging old SUMO bugs. AFAIK buddy up is no longer supported and not under active development, so closing these out as won't fix.
Status: NEW → RESOLVED
Last Resolved: 10 months ago
Resolution: --- → WONTFIX
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