1087452 - MTV Vega no camera source

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: AVOps: Conference Rooms, task)

Description

[Henry Langi [:hlangi]]

When joing a vidyo conference call, there is no camera source detected.

Checked the web interface, camera is set to 'Vidyo Input 2', no other camera source is available.

Comment 1

[Joe Ghiggioli]

Henry, 

This is Joe with AVDG. I working on your case now and pulling up prints. In the mean time have you rebooted the unit and or forced reboot? Some times as you know gear needs a kick start.

Comment 2

[Henry Langi [:hlangi]]

Actually came across this issue yesterday and I rebooted the HD230 and it didn't resolve the issue. Didn't get a chance to reboot today. Also need to take a look at web interface doesn't detect a 'Vidyo Input 1.'

Comment 3

[Henry Langi [:hlangi]]

Also rebooted the camera yesterday as well.

Comment 4

[Joe Ghiggioli]

Henry, 

Do you know if the camera has power or not and what type of camera? Is the room open right now?

Comment 5

[Joe Ghiggioli]

Henry, 

Jared is in the area right now and will be stopping by in a few to take a look at this issue. If the room isn't open then please show him the web interface and the rack room so that he can take a look and see if he sees anything wrong or bad. Thanks!

Comment 6

[Jared Obstfeld]

I re-synced the DVI cable for the camera at the Vidyo box and the camera image was restored.

Thanks!
Jared

Comment 7

[Henry Langi [:hlangi]]

Thanks Jared. Confirmed fixed, I'll keep an eye on this room over the next few days.