Getting black screen when browsing www.yahoo.com

RESOLVED INCOMPLETE

Status

()

Core
Graphics
RESOLVED INCOMPLETE
3 years ago
2 years ago

People

(Reporter: Darrel Jones, Unassigned)

Tracking

33 Branch
x86_64
Windows 7
Points:
---

Firefox Tracking Flags

(firefox33+ wontfix, firefox34+ wontfix, firefox35- wontfix, firefox36- wontfix)

Details

Attachments

(1 attachment)

646.66 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document
Details
(Reporter)

Description

3 years ago
Created attachment 8511440 [details]
Yahoo Black screen bug.docx

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141011015303

Steps to reproduce:

Open yahoo at https://www.yahoo.com/ and start scrolling down the screen, normal is to scan news items down the center of the page.
Firefox 33.0
Windows 7, service pack 1, 64 bit, Dell E4310 laptop, 8 gig memory


Actual results:

Getting a black screen in the center only.


Expected results:

shown normal screen and news items

Comment 1

3 years ago
Thanks for taking the time to report this!
Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles

For future reference, please attach images as images file. (Personally I will not open any .docx files which could include malicious macro code.)
Flags: needinfo?(darjones)
(Reporter)

Comment 2

3 years ago
I tested in normal mode about 7:00 pm and get heavy black screen.  In safe mode at 7:00 pm, no black screen but small glitches as I scroll down.  The glitches I am seeing may be an artifact from web access.  I'm on 10 meg DSL, but that does not necessarily mean fast load times.  I retested in normal mode at 3:00 a.m. and there are no glitches and no issues.  This suggests that something about high usage on the net is interfering with normal page rendering and that it is exacerbated by one or more extensions/addons.  I did not see this until Firefox 33.0 and am now running Firefox 33.0.1.  Would it be worth the effort of reverting to Firefox 32.0 to see if it eliminates the problem?

There are a few more addons that are not shown, but they are all disabled.

I put screen shots of my addons and extensions here:

http://www.selectedplants.com/miscan/image001.png

http://www.selectedplants.com/miscan/image003.png

http://www.selectedplants.com/miscan/image005.png
Flags: needinfo?(darjones)
(Reporter)

Comment 3

3 years ago
Update that I backed down to firefox 32.0.3 and the problem totally disappears.  I speculate that version 33 implements a new page rendering algorithm and breaks one of the plugins like silverlight or shockwave.

I will stay on version 32 until you get this resolved.  I don't like watching jittery videos and seeing black screen on yahoo.
Would you please check our 33.0.2 build http://ftp.mozilla.org/pub/mozilla.org/firefox/candidates/33.0.2-candidates/build2/win32/
Flags: needinfo?(darjones)
(Reporter)

Comment 5

3 years ago
Upped version to 33.0.2 and definitely see the problem.

Un-checked hardware acceleration and glitches are gone.

Turned hardware acceleration back on and turned off all add-ons/extensions and see the problem.

At this point, it looks like some kind of interaction when hardware acceleration is turned on.

I'm leaving 33.0.2 loaded and hardware acceleration un-checked.  This appears to work fine for now.  It is not a fix though.

I found out that watching just about any video on Vimeo is an easy way to demonstrate the issue.
Flags: needinfo?(darjones)
Nical, Bas, does it ring a bell to you?

Darrel, could you attach the result of about:support? Thanks
status-firefox33: --- → affected
status-firefox34: --- → affected
status-firefox35: --- → affected
status-firefox36: --- → affected
tracking-firefox33: --- → +
tracking-firefox34: --- → +
tracking-firefox35: --- → +
tracking-firefox36: --- → +
Flags: needinfo?(nical.bugzilla)
Flags: needinfo?(bas)
(In reply to Sylvestre Ledru [:sylvestre] from comment #6)
> Nical, Bas, does it ring a bell to you?
> 
> Darrel, could you attach the result of about:support? Thanks

Nope, I haven't seen blackness like this as localized in any other bugs yet, I don't think. About:support will be critical here.
Flags: needinfo?(bas)
(Reporter)

Comment 8

3 years ago
So give a sigh of relief.  It was an outdated driver.

http://downloads.dell.com/video/VIDEO_DRVR_WIN_R296701.EXE

I loaded the driver, turned on hardware acceleration and the glitches are now gone.
Darrel, you didn't get the value in about:support before updating? :/

Comment 10

3 years ago
(In reply to Darrel Jones from comment #8)
> So give a sigh of relief.  It was an outdated driver.
> 
> http://downloads.dell.com/video/VIDEO_DRVR_WIN_R296701.EXE
> 
> I loaded the driver, turned on hardware acceleration and the glitches are
> now gone.

Probably just another dupe of bug 1083071?
(Reporter)

Comment 11

3 years ago
Sylvestre:  Pre-fix!


Application Basics
Name 	Firefox
Version 	33.0.2
Update History 	
User Agent 	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Profile Folder 	
Enabled Plugins 	about:plugins
Build Configuration 	about:buildconfig
Memory Use 	about:memory
Multiprocess Windows 	0/2
Crash Reports for the Last 3 Days
Report ID 	Submitted

All Crash Reports
Extensions
Name 	Version 	Enabled 	ID
Adblock Plus	2.6.5	true	{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
DoNotTrackMe: Online Privacy Protection	3.2.1127	true	donottrackplus@abine.com
Ghostery	5.4.1	true	firefox@ghostery.com
Image Zoom	0.6.3	true	{1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}
MEGA	2.0.192	true	firefox@mega.co.nz
Old Location Bar	2.1.7	true	{3205B348-523A-4fac-9BC4-9939CBF583B0}
Open link in...	1.9	true	{ff81e780-5cc0-11d9-9669-0800200c9a66}
QuickJava	2.0.4	true	{E6C1199F-E687-42da-8C24-E7770CC3AE66}
The Addon Bar (restored)	3.2	true	the-addon-bar@GeekInTraining-GiT
Trend Micro NSC Firefox Extension	5.82.0.1069	true	{22C7F6C6-8D67-4534-92B5-529A0EC09405}
YouTube Center	2.1.0	true	jid1-cwbvBTE216jjpg@jetpack
HP Smart Web Printing	4.60	false	smartwebprinting@hp.com
HTTPS-Everywhere	3.5	false	https-everywhere@eff.org
Graphics
Adapter Description	Intel(R) HD Graphics
Adapter Drivers	igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM	Unknown
Device ID	0x0046
Direct2D Enabled	Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
DirectWrite Enabled	false (6.2.9200.16571)
Driver Date	7-19-2010
Driver Version	8.15.10.2182
GPU #2 Active	false
GPU Accelerated Windows	0/2 Basic (OMTC)
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0
Important Modified Preferences
Name 	Value accessibility.typeaheadfind.flashBar	0
browser.cache.disk.capacity	358400
browser.cache.disk.smart_size_cached_value	358400
browser.cache.disk.smart_size.first_run	false
browser.cache.disk.smart_size.use_old_max	false
browser.cache.frecency_experiment	1
browser.link.open_newwindow	2
browser.link.open_newwindow.override.external	2
browser.places.smartBookmarksVersion	7
browser.sessionstore.restore_on_demand	false
browser.sessionstore.upgradeBackup.latestBuildID	20141027150301
browser.startup.homepage	http://www.selectedplants.com/
browser.startup.homepage_override.buildID	20141027150301
browser.startup.homepage_override.mstone	33.0.2
browser.tabs.autoHide	true
browser.tabs.warnOnClose	false
browser.tabs.warnOnOpen	false
browser.urlbar.default.behavior	17
browser.urlbar.maxRichResults	40
dom.max_script_run_time	0
dom.mozApps.used	true
extensions.lastAppVersion	33.0.2
gfx.direct2d.disabled	true
layers.acceleration.disabled	true
media.gmp-gmpopenh264.enabled	true
media.gmp-gmpopenh264.lastUpdate	1413566402
media.gmp-gmpopenh264.version	1.1
media.gmp-manager.lastCheck	1414547461
network.cookie.cookieBehavior	3
network.cookie.prefsMigrated	true
network.http.pipelining	true
network.http.pipelining.maxrequests	8
network.http.proxy.pipelining	true
places.database.lastMaintenance	1414542888
places.history.expiration.transient_current_max_pages	104858
plugin.disable_full_page_plugin_for_types	application/pdf
plugin.importedState	true
plugin.state.npauthz	0
plugin.state.npctrl	2
plugin.state.npdeployjava	1
plugin.state.npdimdimcontrol	2
plugin.state.nppdf	2
plugin.state.npspwrap	0
privacy.donottrackheader.enabled	true
privacy.sanitize.migrateFx3Prefs	true
storage.vacuum.last.index	1
storage.vacuum.last.places.sqlite	1414274008
Important Locked Preferences
	Name 	Value
JavaScript
Incremental GC 	true
Accessibility
Activated 	false
Prevent Accessibility 	0
Library Versions
	Expected minimum version	Version in use
NSPR	4.10.7	4.10.7
NSS	3.17.1 Basic ECC	3.17.1 Basic ECC
NSSSMIME	3.17.1 Basic ECC	3.17.1 Basic ECC
NSSSSL	3.17.1 Basic ECC	3.17.1 Basic ECC
NSSUTIL	3.17.1	3.17.1
Experimental Features
Name 	ID 	Description 	Active 	End Date 	Homepage
(Reporter)

Comment 12

3 years ago
Here is the relevant section post-update:

Adapter Description	Intel(R) HD Graphics
Adapter Drivers	igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM	Unknown
Device ID	0x0046
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.16571)
Driver Date	1-30-2013
Driver Version	8.15.10.2993
GPU #2 Active	false
GPU Accelerated Windows	2/2 Direct3D 11 (OMTC)
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0
Milan/Jeff/Bas - Do we need to block another driver version to resolve this bug?
Flags: needinfo?(milan)
Flags: needinfo?(jmuizelaar)
Flags: needinfo?(bas)
I believe we were already blocking the driver version that was causing problems, and the issue was showing up in the software mode.  So, whatever would fix this, is probably not a blocklisting solution, and :nical has been tracking SW backend issues...
Flags: needinfo?(milan)
status-firefox33: affected → wontfix
Component: Untriaged → Graphics
Product: Firefox → Core
AFAIK, there is no current action to take with this bug. At the very least, this is wontfix for 34.
status-firefox34: affected → wontfix
Haven't been hearing about this from user feedback during beta 35 and since comment 15 suggests there isn't any action to take I'm removing tracking on this.
tracking-firefox35: + → -
tracking-firefox36: + → -

Updated

2 years ago
Flags: needinfo?(nical.bugzilla)
Closing this bug since we've made no progress in several months. Please reopen this bug report if you have any new leads.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
status-firefox35: affected → wontfix
status-firefox36: affected → wontfix
Flags: needinfo?(jmuizelaar)
Flags: needinfo?(bas)
Resolution: --- → INCOMPLETE
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