Crashes randomly and almost instantly on android

RESOLVED INCOMPLETE

Status

()

Firefox for Android
General
--
critical
RESOLVED INCOMPLETE
4 years ago
2 years ago

People

(Reporter: coty_baker, Unassigned)

Tracking

33 Branch
Other
Android
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(3 attachments)

(Reporter)

Description

4 years ago
User Agent: Mozilla/5.0 (Linux; Android 4.2.2; en-us; SAMSUNG SGH-M919 Build/JDQ39) AppleWebKit/535.19 (KHTML, like Gecko) Version/1.0 Chrome/18.0.1025.308 Mobile Safari/535.19

Steps to reproduce:

I open Firefox for android. 


Actual results:

It closes the browser/crashes almost instantly


Expected results:

It should stay open
(Reporter)

Updated

4 years ago
Severity: normal → critical
OS: Linux → Android
(Reporter)

Comment 1

4 years ago
On android 4.2.2
Which browser version? Which device? Do you see the crash reporter? If so, are you submitting a report?

If not, can you please attach a logcat captured from your device and to this bug. In it, capture output from when you open Firefox: https://wiki.mozilla.org/Mobile/Fennec/Android#Using_logcat
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago
Flags: needinfo?(coty_baker)
Resolution: --- → INCOMPLETE
(Reporter)

Comment 3

4 years ago
Created attachment 8511710 [details]
Log

Galaxy s4, 4.2.2 OS. I attached a log from when I open it and it crashes. Hope I did that properly. It doesn't give a choice of sending a report. It just closes.
Flags: needinfo?(coty_baker)
(Reporter)

Comment 4

4 years ago
Browser version 33.0
We'll want the full log not a screenshot of the application
(Reporter)

Comment 6

4 years ago
Created attachment 8511745 [details]
alogcat.2014-10-26-20-37-45-0400[1].txt

I started the log program, opened firefox then stopped the program when firefox crashed.
(Reporter)

Comment 7

4 years ago
Created attachment 8511747 [details]
2014-10-26_2038022[1].mp4

May or may not help. Screen recorder was started. Firefox was opened, and nothing was pushed. Firefox crashed and the screen recorder was stopped.
Unfortunately there's not much of anything in that log related to Firefox. I've never used .logcat, can you set the log level to Verbose and filter on 'firefox' or 'gecko'?
Comment on attachment 8511745 [details]
alogcat.2014-10-26-20-37-45-0400[1].txt

If you're on a modern Android device, those logcat apps you download from the store won't give you anything useful. You need to use `adb` on a development machine, unfortunately.
(Reporter)

Comment 10

4 years ago
I'm sorry. I don't know where to begin trying to use adb. If the logcat apps from the marketplace won't be helpful. I'm afraid I can't be much more help. Maybe someone in the same circumstance that knows what they're doing can help submit a log
(Reporter)

Comment 11

4 years ago
I found an apk of version 32. I reinstalled that for now. Hopefully whatever is causing this is fixed in the future.
(In reply to coty_baker from comment #11)
> I found an apk of version 32. I reinstalled that for now. Hopefully whatever
> is causing this is fixed in the future.

Sounds good. It would be interesting to know as well if you have any problems trying out Firefox Beta on Google Play; we'll be rolling that out as a normal Firefox update end of November.
(Reporter)

Comment 13

4 years ago
It crashes on the beta as well. Yes.
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