1089845 - http://metservice.com cannot open on Auckland office's internet connection

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: NetOps: Office Other, task)

Description

[Bram Pitoyo [:bram]]

Pinging the website generates request timeouts. I’m not aware of any other site that’s blocked.

Comment 1

[James Barnell [:jbarnell]]

This actually doesn't work through either of your internet connections.  We don't block or filter egress traffic.  I'm curious ... is this a new issue and it previously worked?  Can you also please include your workstation ip address?

Comment 2

[Bram Pitoyo [:bram]]

Yes. The site was able to be opened up until a few weeks ago – I can’t recall when.

My workstation’s IP address is 10.245.28.170.

Comment 3

[James Barnell [:jbarnell]]

I've sent the website a query regarding blocking.  We are not blocking this traffic.  If I don't get a response within 1 week I recommend you followup with them as well.

Comment 4

[James Barnell [:jbarnell]]

Response from metservice.com below:

Hi James,

Thank you for your email, can you please try accessing the www.metservice.com website now?
Please let me know if you are still having issues.

Regards

Ankit

-----Original Message-----
From: Nicola Burroughs On Behalf Of Feedback
Sent: Wednesday, 29 October 2014 3:42 p.m.
To: [e-mail]
Cc: Ankit Patel
Subject: FW: Access to your site from our Auckland office

Hi James,

We were experiencing a few technical problems which were identified and fixed today. Hopefully this is now resolved for you?

Thank you,

Nicola Burroughs
Consumer Marketing Manager
MetService


I've tested this from your firewall and it appears to work.  I'm closing the bug.