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The RETR command did not succeed. Error retrieving a message. Mail server plus.pop.mail.yahoo.com responded: problem retrieving message.

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
RESOLVED INCOMPLETE
3 years ago
10 months ago

People

(Reporter: bswee14, Unassigned)

Tracking

31 Branch
x86_64
Windows 8.1

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [needs protocol log])

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36

Steps to reproduce:

I have been using Thunderbird to download mails from Yahoo Mail (yahoo.com.sg), using POP.
On 29/10/2014, I started getting this error message and is not able to download emails.

I used my iphone and was able to download successfully from Yahoo Mail. So the problem only occur with Thunderbird


Actual results:

This pop up message appeared:

The RETR command did not succeed. Error retrieving a message. Mail server plus.pop.mail.yahoo.com responded: problem retrieving message.

Comment 1

3 years ago
We would need you to attach a protocol log as described here:
https://wiki.mozilla.org/MailNews:Logging
You need to set NSPR_LOG_MODULES=pop3:5, create the file and attach it here. You can remove message body contents if there are any in the file. We need to see whether the server is sending misleading data or whether TB is requesting bad message IDs.

Comment 2

2 years ago
(In reply to :aceman from comment #1)
> We would need you to attach a protocol log as described here:
> https://wiki.mozilla.org/MailNews:Logging
> You need to set NSPR_LOG_MODULES=pop3:5, create the file and attach it here.
> You can remove message body contents if there are any in the file. We need
> to see whether the server is sending misleading data or whether TB is
> requesting bad message IDs.

bswee14, can you still reproduce this issue?
Flags: needinfo?(bswee14)
Whiteboard: [closeme 2016-01-15][needs protocol log]

Comment 3

2 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(bswee14)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-01-15][needs protocol log] → [needs protocol log]

Comment 4

10 months ago
Need answer as to how to skip the messed up message

Comment 5

10 months ago
Problem resolved itself after about 5 hours. error message was -
The RETR command did not succeed.  Error retrieving a message.  Mail
server pop.bizmail.yahoo.com responded:  problem retrieving message. 
 
pop.bizmail.yahoo.com appears to be located in Ireland
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