User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:36.0) Gecko/20100101 Firefox/36.0 Build ID: 20141029030207 Steps to reproduce: Opened pages on The Guardian containing embedded video. http://www.theguardian.com/us-news/video/2014/oct/29/gerrymander-florida-redistricting-gary-younge-video http://www.theguardian.com/music/video/2014/oct/29/kiesza-capoeira-video-off-record Actual results: 1st occurrence: Nightly 36 0a1 crashed. Windows popped up a message saying the ATI Graphics Driver had recovered from a crash. (The capoeira story) 2nd occurrence: Nightly 36 0a1 crashed. Windows popped up a message saying the ATI Graphics Driver had recovered from a crash. (The gerrymandering story) 3rd occurrence: Tried opening the same page with less tabs open. Windows crashed→BLUE screen. (Gerrymandering) Expected results: Video window should have opened so video could be played. I have opened both of the above links with IE and had no problem. After reboot of system following Blue screen and watching the videos in IE, I was able to open the first page to get the link. I didn't try watching the video, but the first problem occurred shortly after I opened the links in new tabs.
Everything's fine to me on 36.0a1 (2014-10-29), Win 7 x64, AMD FX(tm)-8320 Eight-Core Processor 3.50Ghz, AMD Radeon R7 200 Series. Please check if the issue occurs using Firefox in safe mode (with your addons disabled): http://support.mozilla.com/kb/Safe+Mode And on a new, empty profile: http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager
I've got a Toshiba Satellite laptop that originally had an Intel processor, but that died and a new board was installed with an AMD Turion II Dual-core Mobile M500 @ 2.2 Ghz. I'm running Windows 7 Ultimate x64 with 4 GB of memory. Graphics is through an ATI Mobility Radeon HD 4200. Like I said, don't think the problem has been found if I don't report back today or tomorrow. It might not happen again for a week. Or more.
Component: Untriaged → Graphics
Product: Firefox → Core
I've restarted in safe mode. I'll keep it open all day and see if it happens again. I'll also try and remember to start in safe mode for awhile to see if it happens. Hopefully, if it's going to happen, it does so today.
Mike, could you test with OMTC disabled (about:config > layers.offmainthreadcomposition.enabled=false) and HWA enabled too.
(in addition, paste the "graphics" section from about:support, please)
Created attachment 8514423 [details] Graphics section of about:support Here is a screenshot of the Graphics section from about:support.
Created attachment 8514424 [details] Screenshot of mist recent updates. Here is a screenshot of the most recent updates.
Should this testing with OMTC disabled be done at the same time as operating in safe mode? If I disable OMTC and remain in safe mode, wouldn't that skew the results of the test? Shouldn't we only be testing for one thing at a time?
Test in normal mode, no need to test in safe mode. Anyway disabling/enabling OMTC and/or HWA needs to restart the browser.
I just disabled it and wasn't asked to restart the browser. What and where is HWA?
I don't know what turning OMTC off did, but it broke my audio driver. Youtube videos have crackly sound, when they have sound. Even Winamp starts crackling and breaking up as I scroll through a long page. OMTC is back on.
hwa is (graphic) hardware acceleration and you can disable it under : Firefox:options/advanced/general/Use hardware acceleration... A Firefox restart could be required if you change that option ! Your graphic card driver is pretty old (2009 !) and an updated driver could contain a fix for this driver bug. Question: Did you make this screenshot while running in the Firefox safemode ?
I honestly don't remember. I think so. That driver was downloaded from the ATI site a month ago. Via Windows Update. Why do I keep being told that selecting options will require a restart of Nightly and when I select the option, I'm not asked or told to restart?
HWA has been disabled.
(In reply to Mike Aguilar from comment #13) > Why do I keep being told that selecting options will require a restart of > Nightly and when I select the option, I'm not asked or told to restart? The changes related to hardware acceleration and OMTC only take effect once you restart, that's it. There is no UI asking users to restart when they touch these options.
You need to log in before you can comment on or make changes to this bug.