Closed
Bug 1091859
Opened 10 years ago
Closed 7 months ago
menus blank/black movies flash black every second after upgrade to 33.0.2
Categories
(Core :: Graphics, defect)
Tracking
()
RESOLVED
INCOMPLETE
People
(Reporter: sehermer, Unassigned)
Details
Attachments
(2 files, 1 obsolete file)
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36 Steps to reproduce: update to new version click on menus and watch movies here is my graphics details: Adapter Description AMD Radeon HD 7660D + HD 6670 Dual Graphics Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM 1024 Device ID 0x6758 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16571) Driver Date 9-15-2014 Driver Version 14.301.1001.0 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Vendor ID 0x1002 WebGL Renderer Google Inc. -- ANGLE (AMD Radeon HD 7660D + HD 6670 Dual Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote true AzureCanvasBackend direct2d AzureContentBackend direct2d AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Actual results: menus on bookmark toolbar show blank sometimes black when hovering or clicking also any video shockwave or java based flickers black every second or so. Expected results: menus and videos should show smoothly as before
Coud you attach a screenshot of the issue, please.
Flags: needinfo?(sehermer)
Comment 2•10 years ago
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Please check if the issue occurs using Firefox in safe mode (with your addons disabled): http://support.mozilla.com/kb/Safe+Mode And on a new, empty profile: http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager Also, do you have e10s enabled ?
I am also observing this issue. See attached screenshots. It appears to be a new issue with hardware acceleration in 33.0.2: Build identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 - runs fine with HW acceleration enabled Build identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 - problems occur with HW acceleration enabled - not just black links and menus, but a variety of rendering artifacts like missing tab bars and missing webpage elements. These will usually be redrawn if the mouse focus is moved. - problems do not occur with HW acceleration off. - downgrading to 32.0 resolves the problem. Auto-upgrade back to 33.0 reintroduces the problem. FWIW, my HW info: Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.140303-2307) Language: English (Regional Setting: English) System Manufacturer: LENOVO System Model: 4180BC7 BIOS: Default System BIOS Processor: Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz (4 CPUs), ~2.6GHz Memory: 4096MB RAM Available OS Memory: 3980MB RAM Page File: 3172MB used, 4783MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode --------------- Display Devices --------------- Card name: NVIDIA NVS 4200M Manufacturer: NVIDIA Chip type: NVS 4200M DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_1057&SUBSYS_21D017AA&REV_A1 Display Memory: 2727 MB Dedicated Memory: 993 MB Shared Memory: 1733 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: Native Mode: unknown Output Type: Unknown Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver File Version: 8.17.0012.6696 (English) Driver Version: 8.17.12.6696 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 2/4/2011 12:24:30, 12840040 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-5317-11CF-326E-DC011FC2C535} Vendor ID: 0x10DE Device ID: 0x1057 SubSys ID: 0x21D017AA Revision ID: 0x00A1 Driver Strong Name: oem26.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section098:8.17.12.6696:pci\ven_10de&dev_1057&subsys_21d017aa Rank Of Driver: 00E60001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Sample of a blacked-out history menu. It will draw correctly if mouse is refocused inside it. (Trying jpg format attachment since the earlier bmp failed)
ssun1973, type about:support in the location bar and paste the "graphics" section here, please.
Flags: needinfo?(ssun1973)
Attachment #8516187 -
Attachment is obsolete: true
Here's about:support with HW accel on: Graphics Adapter Description NVIDIA NVS 4200M Adapter Description (GPU #2) Intel(R) HD Graphics Family Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter Drivers (GPU #2) igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM 1024 Adapter RAM (GPU #2) Unknown Device ID 0x1057 Device ID (GPU #2) 0x0126 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16571) Driver Date 2-2-2011 Driver Date (GPU #2) 8-31-2011 Driver Version 8.17.12.6696 Driver Version (GPU #2) 8.15.10.2509 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Vendor ID 0x10de Vendor ID (GPU #2) 0x8086 WebGL Renderer Google Inc. -- ANGLE (NVIDIA NVS 4200M Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote true AzureCanvasBackend direct2d AzureContentBackend direct2d AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 And with HW acceleration off: Graphics Adapter Description NVIDIA NVS 4200M Adapter Description (GPU #2) Intel(R) HD Graphics Family Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter Drivers (GPU #2) igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM 1024 Adapter RAM (GPU #2) Unknown Device ID 0x1057 Device ID (GPU #2) 0x0126 DirectWrite Enabled false (6.2.9200.16571) Driver Date 2-2-2011 Driver Date (GPU #2) 8-31-2011 Driver Version 8.17.12.6696 Driver Version (GPU #2) 8.15.10.2509 GPU #2 Active false GPU Accelerated Windows 0/1 Basic (OMTC) Vendor ID 0x10de Vendor ID (GPU #2) 0x8086 WebGL Renderer Google Inc. -- ANGLE (NVIDIA NVS 4200M Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0
Flags: needinfo?(ssun1973)
Your Intel drivers are outaded, 2011 is too old, could you update them to the latest version, it should fix the issue. https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764&lang=eng&ProdId=3319 And honestly, you should do the same for the Nvidia drivers: http://www.nvidia.com/download/driverResults.aspx/78296/en-us HWA and OMTC need recent drivers to work correctly, that's why many graphics glitches appear with old drivers.
I managed to capture an instance of the tab/navigation bar rendering issue while pulling the support info. It usually fixes itself with mouse focus, but sometimes is left like this. It causes a visible redraw flicker regardless.
Comment 10•10 years ago
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Yes, definitively OMTC issue. Updating Intel drivers is the best solution in the long term.
Comment 11•10 years ago
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*feeling sheepish* Ugh. This is a corporate managed computer that gets updated so often I just assumed it had the most recent compatible drivers. I wasn't the original reporter, but assuming it's the same root cause, updating to the following has resolved the issue. Thanks! Graphics ... Driver Date 9-12-2014 Driver Date (GPU #2) 1-29-2014 Driver Version 9.18.13.4084 Driver Version (GPU #2) 9.17.10.3347 ...
Updated•10 years ago
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Component: Untriaged → Graphics
Product: Firefox → Core
Reporter | ||
Comment 12•10 years ago
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(In reply to Paul Silaghi, QA [:pauly] from comment #2) > Please check if the issue occurs using Firefox in safe mode (with your > addons disabled): > http://support.mozilla.com/kb/Safe+Mode > > And on a new, empty profile: > http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile- > manager > > Also, do you have e10s enabled ? I have checked with safe mode no addons before I submitted. My drivers are up to date and the only way to make a difference is to drop crossfire and remove hwa
Flags: needinfo?(sehermer)
Reporter | ||
Comment 13•10 years ago
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in fact the problem is not present hwa or not without crossfire
Updated•2 years ago
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Severity: normal → S3
Comment 14•7 months ago
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Unable to reproduce and the reporter can't be contacted; closing.
Status: UNCONFIRMED → RESOLVED
Closed: 7 months ago
Resolution: --- → INCOMPLETE
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Description
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