1091859 - menus blank/black movies flash black every second after upgrade to 33.0.2

Status: RESOLVED INCOMPLETE

(Core :: Graphics, defect)

Description

[sehermer]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36

Steps to reproduce:

update to new version click on menus and watch movies

here is my graphics details:

Adapter Description	AMD Radeon HD 7660D + HD 6670 Dual Graphics
Adapter Drivers	aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM	1024
Device ID	0x6758
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.16571)
Driver Date	9-15-2014
Driver Version	14.301.1001.0
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Vendor ID	0x1002
WebGL Renderer	Google Inc. -- ANGLE (AMD Radeon HD 7660D + HD 6670 Dual Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0


Actual results:

menus on bookmark toolbar show blank sometimes black when hovering or clicking
also any video shockwave or java based flickers black every second or so.


Expected results:

menus and videos should show smoothly as before

Comment 1

[Loic]

Coud you attach a screenshot of the issue, please.

Comment 2

[Paul Silaghi, QA [:pauly]]

Please check if the issue occurs using Firefox in safe mode (with your addons disabled):
http://support.mozilla.com/kb/Safe+Mode

And on a new, empty profile:
http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager

Also, do you have e10s enabled ?

Comment 3

[ssun1973]

I am also observing this issue.  See attached screenshots.  It appears to be a new issue with hardware acceleration in 33.0.2:

Build identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
- runs fine with HW acceleration enabled

Build identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
- problems occur with HW acceleration enabled - not just black links and menus, but a variety of rendering artifacts like missing tab bars and missing webpage elements.  These will usually be redrawn if the mouse focus is moved.
- problems do not occur with HW acceleration off.
- downgrading to 32.0 resolves the problem.  Auto-upgrade back to 33.0 reintroduces the problem.

FWIW, my HW info:

   Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.140303-2307)
           Language: English (Regional Setting: English)
System Manufacturer: LENOVO
       System Model: 4180BC7
               BIOS: Default System BIOS
          Processor: Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
             Memory: 4096MB RAM
Available OS Memory: 3980MB RAM
          Page File: 3172MB used, 4783MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode


---------------
Display Devices
---------------
          Card name: NVIDIA NVS 4200M    
       Manufacturer: NVIDIA
          Chip type: NVS 4200M
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_1057&SUBSYS_21D017AA&REV_A1
     Display Memory: 2727 MB
   Dedicated Memory: 993 MB
      Shared Memory: 1733 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: 
        Native Mode: unknown
        Output Type: Unknown
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.6696 (English)
     Driver Version: 8.17.12.6696
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 2/4/2011 12:24:30, 12840040 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71E3E-5317-11CF-326E-DC011FC2C535}
          Vendor ID: 0x10DE
          Device ID: 0x1057
          SubSys ID: 0x21D017AA
        Revision ID: 0x00A1
 Driver Strong Name: oem26.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section098:8.17.12.6696:pci\ven_10de&dev_1057&subsys_21d017aa
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

Comment 4

[ssun1973]

Attachment: FF1091859 - Blacked Link.bmp

Screenshot of blacked out link.

Comment 5

[ssun1973]

Attachment: FF1091859 - Blacked Menu.jpg

Sample of a blacked-out history menu.  It will draw correctly if mouse is refocused inside it.
(Trying jpg format attachment since the earlier bmp failed)

Comment 6

[Loic]

 ssun1973, type about:support in the location bar and paste the "graphics" section here, please.

Comment 7

[ssun1973]

Here's about:support with HW accel on:

Graphics
Adapter Description	NVIDIA NVS 4200M
Adapter Description (GPU #2)	Intel(R) HD Graphics Family
Adapter Drivers	nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter Drivers (GPU #2)	igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM	1024
Adapter RAM (GPU #2)	Unknown
Device ID	0x1057
Device ID (GPU #2)	0x0126
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.16571)
Driver Date	2-2-2011
Driver Date (GPU #2)	8-31-2011
Driver Version	8.17.12.6696
Driver Version (GPU #2)	8.15.10.2509
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Vendor ID	0x10de
Vendor ID (GPU #2)	0x8086
WebGL Renderer	Google Inc. -- ANGLE (NVIDIA NVS 4200M Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

And with HW acceleration off:


Graphics
Adapter Description	NVIDIA NVS 4200M
Adapter Description (GPU #2)	Intel(R) HD Graphics Family
Adapter Drivers	nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter Drivers (GPU #2)	igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM	1024
Adapter RAM (GPU #2)	Unknown
Device ID	0x1057
Device ID (GPU #2)	0x0126
DirectWrite Enabled	false (6.2.9200.16571)
Driver Date	2-2-2011
Driver Date (GPU #2)	8-31-2011
Driver Version	8.17.12.6696
Driver Version (GPU #2)	8.15.10.2509
GPU #2 Active	false
GPU Accelerated Windows	0/1 Basic (OMTC)
Vendor ID	0x10de
Vendor ID (GPU #2)	0x8086
WebGL Renderer	Google Inc. -- ANGLE (NVIDIA NVS 4200M Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 8

[Loic]

Your Intel drivers are outaded, 2011 is too old, could you update them to the latest version, it should fix the issue.
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764&lang=eng&ProdId=3319

And honestly, you should do the same for the Nvidia drivers:
http://www.nvidia.com/download/driverResults.aspx/78296/en-us

HWA and OMTC need recent drivers to work correctly, that's why many graphics glitches appear with old drivers.

Comment 9

[ssun1973]

Attachment: FF 1091859 - Non-rendered title bar.jpg

I managed to capture an instance of the tab/navigation bar rendering issue while pulling the support info.  It usually fixes itself with mouse focus, but sometimes is left like this.  It causes a visible redraw flicker regardless.

Comment 10

[Loic]

Yes, definitively OMTC issue. Updating Intel drivers is the best solution in the long term.

Comment 11

[ssun1973]

*feeling sheepish*  Ugh.  This is a corporate managed computer that gets updated so often I just assumed it had the most recent compatible drivers.

I wasn't the original reporter, but assuming it's the same root cause, updating to the following has resolved the issue.  Thanks!

Graphics
...
Driver Date	9-12-2014
Driver Date (GPU #2)	1-29-2014
Driver Version	9.18.13.4084
Driver Version (GPU #2)	9.17.10.3347
...

Comment 12

[sehermer]

(In reply to Paul Silaghi, QA [:pauly] from comment #2)
> Please check if the issue occurs using Firefox in safe mode (with your
> addons disabled):
> http://support.mozilla.com/kb/Safe+Mode
> 
> And on a new, empty profile:
> http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-
> manager
> 
> Also, do you have e10s enabled ?

I have checked with safe mode no addons before I submitted. My drivers are up to date and the only way to make a difference
is to drop crossfire and remove hwa

Comment 13

[sehermer]

in fact the problem is not present hwa or not without crossfire

Comment 14

[Gregory Pappas [:gregp]]

Unable to reproduce and the reporter can't be contacted; closing.