1092469 - Since the last update, I have to keep moving my mouse to get pages to load completely or else it just freezes. I don't have java on my computer.

Status: RESOLVED DUPLICATE of bug 933733

(Core :: General, defect)

Description

[thegivingstore]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141027150301

Steps to reproduce:

It doesn't matter what page I am on, if I don't keep moving the mouse, the page freezes and will not continue to load. 


Actual results:

As long as I am continuously moving the mouse, the page will load. It freezes every time I stop moving the mouse.


Expected results:

I didn't have to keep moving the mouse before that last update.

Comment 1

[Loic]

There is the bug 933733 about the same issue (which should be fixed), but some users reported it was due to malwares or software like "VideoDownloadConverter".

Could you check with Adwcleaber or MalwareBytes, please.
See https://support.mozilla.org/fr/kb/resoudre-problemes-firefox-logiciels-malveillants (at the end of the article)

Comment 2

[swindas]

Hi,
I'm having the same problem as [e-mail], but additionally, when trying to play a video file, the video pauses unless the mouse is kept moving.
I could not read the article you mentioned, as it is in French.
Please provide a plain-English and simple fix.
Thanks!

Comment 3

[swindas]

(In reply to Loic from comment #1)
> There is the bug 933733 about the same issue (which should be fixed), but
> some users reported it was due to malwares or software like
> "VideoDownloadConverter".
> 
> Could you check with Adwcleaber or MalwareBytes, please.
> See
> https://support.mozilla.org/fr/kb/resoudre-problemes-firefox-logiciels-
> malveillants (at the end of the article)

Hi Loic - it appears no-one is currently looking at this bug.  How do I get a response from Mozilla?  Thanks, Susan (in Australia).

Comment 4

[Loic]

Each FAQ page is provided in English...
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware