1093240 - [Email] Chat and new folders don't appear in Email app folders

Status: RESOLVED DUPLICATE of bug 829527

(Firefox OS Graveyard :: Gaia::E-Mail, defect)

Description

[Jeremiah Lee]

Attachment: EmailFolderlogcat.txt

Description:
When logging in to email account on device first and then making folder changes on computer (Add Chat or create new folder/label) the newly added folders will not appear in Email app folders.
   
Repro Steps:
1) Update a Flame device to BuildID: 20141103001220
2) Have 2 gmail accounts
3) On Device, tap Email app
4) On Device, sign in to first gmail account
5) On computer, sign in to first email account (steps ____ are on computer)
6) At Gmail drop down, select Contacts
7) Add second gmail email account to Contacts
8) Send that account a few chat messages
9) Log out of first gmail account
10) Sign in to second email account
11) Accept sent messages/chat
12) Reply to chat message
13) Sign out of second gmail account
14) Sign in to first gmail account
15) On computer, go to gmail Settings
16) Select Labels/folders tab (Make sure IMAP is enabled under IMAP tab and save change)
17) Make sure Chats has "show" and "Show in IMAP" option selected (can also create a New folder with same settings)
18) On device, on Homescreen tap on Email app/icon
19) Sign in to first gmail account
20) Tap on Menu button in upper left corner
21) Scroll through folder/label list and look for Chat/New folder(s)
  
Actual:
When user signs into email account(s) on device and then adds folders to their account (on computer) the newly added folders will not appear in Email app.
  
Expected: 
When user signs into email account(s) on device and then adds folders to their account (on computer) the newly added folders will appear in Email app. Folders/labels will refresh when inbox is refreshed or user will need to restart Email app to see the new folders. User will not need to delete email account and then add account again to see the newly added folders.
  
Environmental Variables:
Device: Flame 2.1
BuildID: 20141103001220
Gaia: 027a7de0c95320cea0579bfd1a4ceef3e9038f34
Gecko: ffecb2be228b
Gonk: 48835395daa6a49b281db62c50805bd6ca24077e
Version: 34.0 (2.1)
Firmware: V188
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0
  
Notes: restarting Email app does not make Chat/New folders appear. User must delete account off of device and then add the account again.
Selecting "Show in IMAP" option on a newly created folder/label has same functionality as Chat folder.
This issue is also seen with Outlook email account. Newly created folders will not appear in Email app.
If user adds folders to their email account first (on computer) and then adds that email account to the device Email app, the new folders do appear in app.
  
Repro frequency: 100%
See attached: video clip (http://youtu.be/6VDJT5TU2iQ), logcat (EmailFolderlogcat.txt
)

Comment 1

[Jeremiah Lee]

-2.0
This issue also occurs on 2.0.

[Email] Chat and new folders don't appear in Email app folders

Device: Flame 2.0 (319mb)(Kitkat Base)(Full Flash)
BuildID: 20141103000201
Gaia: 7b8df9941700c1f6d6d51ff464f0c8ae32008cd2
Gecko: 82a6ed695964
Gonk: 48835395daa6a49b281db62c50805bd6ca24077e
Version: 32.0 (2.0)
Firmware Version: v188
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0



-2.2
This issue also occurs on 2.2.

[Email] Chat and new folders don't appear in Email app folders

Device: Flame 2.2 Master (319mb)(Kitkat Base)(Full Flash)
BuildID: 20141103040202
Gaia: bc168c17474dabbcceaa349e9bc7c95654435aec
Gecko: 5999e92e89ff
Gonk: 48835395daa6a49b281db62c50805bd6ca24077e
Version: 36.0a1 (2.2)
Firmware Version: v188
User Agent: Mozilla/5.0 (Mobile; rv:36.0) Gecko/36.0 Firefox/36.0

Comment 2

[Andrew Sutherland [:asuth] (he/him)]

The folder list is only synchronized once per day right now for bandwidth/latency reasons.  The existing constant could be adjusted, but at the limit we need the ability to let the user trigger it manually.  Bug 829527 covers making it possible to manually refresh the list, duping to that one.