1093465 - IMAP stuck downloading message

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect)

Description

[Robert Arnold]

User Agent: Mozilla/5.0 (Windows NT 6.0; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141027150301

Steps to reproduce:

Set up IMAP access to an email account & receive a message with a larger (2-4 MB) attachment with version 31.2.0.


Actual results:

"Downloading message x of x" will continue to display.  Some messages may never get downloaded.  When the failing messages are delete from the server (via webmail), then Thunderbird will be able to download the remaining messages.  This has occurred with a commercial e-mail host and also with an email IMAP server on the same computer as Thunderbird (multiple computers with Thunderbird, only one with an IMAP server).


Expected results:

The larger message should have been downloaded easily and Thunderbird continued to work.  I have only seen this error in version 31.2.0 (current version as of this date).

Comment 1

[Wayne Mery (:wsmwk)]

Start *Windows'* safe mode with networking enabled
- win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
Still In Windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away? 

If no, to your point of "I have only seen this error in version 31.2.0", does problem reproduce in version 31.1?  http://download.cdn.mozilla.net/pub/mozilla.org/thunderbird/releases/31.1.2/

Comment 2

[Wayne Mery (:wsmwk)]

Robert, we don't have enough information to move this forward for you.

Comment 3

[Robert Arnold]

Hi Wayne,
Sorry, this was either fixed by an updated version, or by an anti-virus update.  The issue is resolved. 
Thanks for your help.
--Robert

Comment 4

[Wayne Mery (:wsmwk)]

Thanks for the update