1094469 - The text from some pages is not displayed

Status: RESOLVED WORKSFORME

(Core :: Graphics: Text, defect)

Description

[Dalcris]

Attachment: ss1.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141027150301

Steps to reproduce:

http://codelobster.com/forum/
https://ellislab.com/codeigniter/user-guide/


Actual results:

All graphics have been loaded correctly, but the text of the page is not displayed.


Expected results:

The text of the page should be displayed.

Comment 1

[Matthias Versen [:Matti]]

This works for me with Firefox33, Firefox trunk (36) on windows7 

Reporter:
Please try it in the Firefox safemode: http://support.mozilla.org/en-US/kb/Safe+Mode
and with a new profile if you still get the issue in the safemode: http://support.mozilla.org/kb/Managing%20profiles

Comment 2

[Dalcris]

1. In safe mode (without add-on) -> not working.
2. The old profile was removed and a new one was created -> not working, the problem persist.
Notes:
- I use the latest official version of Firefox: 33.0.2
- Not all web pages are displayed abnormally 
- The issue was detected after the last Firefox (auto)upgrade
- Also, I previously used Firebug extension that at now it is unworkable (all text from tabs is not displayed), only the messages from console are displayed.
- Finally I switched to Chrome (with great regret in the soul!)

Comment 3

[Loic]

It's pretty similar to bug 1090298.

Can you test with your clean profile and with OMTC disabled (about:config > layers.offmainthreadcomposition.enabled = false, restart FF to apply).

If that works, type about:support and paste the "graphics" section.

Comment 4

[Dalcris]

Action: 
1. Tested with clean profile and with OMTC disabled.
Result:
1. Not working. The issue still persist.
My graphics info:
Adapter Description	Intel(R) HD Graphics
Adapter Description (GPU #2)	NVIDIA GeForce 610M
Adapter Drivers	igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter Drivers (GPU #2)	nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM	Unknown
Adapter RAM (GPU #2)	512
Device ID	0x0106
Device ID (GPU #2)	0x1058
Direct2D Enabled	Blocked for your graphics driver version.
DirectWrite Enabled	false (6.2.9200.16571)
Driver Date	3-26-2012
Driver Date (GPU #2)	8-29-2013
Driver Version	8.15.10.2712
Driver Version (GPU #2)	9.18.13.2702
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 9
Vendor ID	0x8086
Vendor ID (GPU #2)	0x10de
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	false
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 5

[Loic]

Your Intel drivers are too old, could you update them, please.
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764&lang=eng&ProdId=3319

Comment 6

[Dalcris]

Action:
- The Intel Graphics was updated to latest version: 15.28.22.64.3517
Result:
- The issue was fixed. The text is rendered properly now.
The new graphics info:
Adapter Description	Intel(R) HD Graphics
Adapter Description (GPU #2)	NVIDIA GeForce 610M
Adapter Drivers	igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter Drivers (GPU #2)	nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM	Unknown
Adapter RAM (GPU #2)	512
Device ID	0x0106
Device ID (GPU #2)	0x1058
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.16571)
Driver Date	3-20-2014
Driver Date (GPU #2)	8-29-2013
Driver Version	9.17.10.3517
Driver Version (GPU #2)	9.18.13.2702
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Vendor ID	0x8086
Vendor ID (GPU #2)	0x10de
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Thank you a lot for your help.

Comment 7

[Dalcris]

The same problem was discovered on my desktop with this graphics:

Graphics
Adapter Description	Intel(R) G33/G31 Express Chipset Family
Adapter Drivers	igdumd64 igdumdx32
Adapter RAM	Unknown
Device ID	0x29c2
Direct2D Enabled	Blocked for your graphics driver version.
DirectWrite Enabled	false (6.2.9200.16571)
Driver Date	9-23-2009
Driver Version	8.15.10.1930
GPU #2 Active	false
GPU Accelerated Windows	0/2 Basic Blocked for your graphics driver version.
Vendor ID	0x8086
WebGL Renderer	Blocked for your graphics driver version.
windowLayerManagerRemote	false
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

I disabled OMTC :
layers.offmainthreadcomposition.enabled - false

but not working.

I had not found updates for my graphic driver.

What should I do?

Comment 8

[Loic]

Cc'ing Moz dev, maybe they could give you a workaround by modifying about:config.

Comment 9

[Milan Sreckovic [:milan] (needinfo for best results)]

nical, ideas?  It's on cairo, and we had another sw issue recently?

Comment 10

[Nicolas Silva [:nical]]

No idea at this point, do we have different possible configurations for font rendering on windows when we use the cairo backend?
Not working in safe mode is pretty scary since we don't do many fancy things in safe mode.

Comment 11

[Virginia (please send need info request to Brindusa Tot)]

Hi,

I'm looking at old bugs to see if they are still reproducible.
I tested this page http://codelobster.com/forum/on Windows 10 on Release 93.0 (64-bit), Beta 94.0b9 (64-bit), Nightly 95.0a1 (2021-10-22) (64-bit) but wasn't able to see the issue on my end.

The second test page https://ellislab.com/codeigniter/user-guide/ returns a 404 error.

Since it seems this is an outdated issue, I'll close this ticket as Resolved - WFM, if this is reproducible please reopen and provide more steps to reproduce.

Thanks,
Virginia