[Downloads] Tapping the 'download complete' notification in lockscreen, the file does not open

NEW
Unassigned

Status

Firefox OS
Gaia::System::Window Mgmt
3 years ago
2 years ago

People

(Reporter: Petes, Unassigned)

Tracking

unspecified
ARM
Gonk (Firefox OS)

Firefox Tracking Flags

(b2g-v2.0 affected, b2g-v2.1 affected, b2g-v2.2 affected, b2g-master affected)

Details

(Whiteboard: [2.1-exploratory-3] [systemsfe] 2.6UXnom, URL)

Attachments

(3 attachments)

(Reporter)

Description

3 years ago
Created attachment 8518596 [details]
ld.txt

Description:
Tapping the 'download complete' notification in lockscreen, the file does not open

Setup Steps:
1) Flame device is set to 319mb

Repro Steps:
1) Update a Flame device to BuildID: 20141106001204
2) Download a file from https://owd.tid.es/dm/
3) Press power twice for lockscreen
4) Tap the 'download complete' notification


Actual:
the file does not open

Expected:
the file open

Flame 2.1 

Device: Flame 2.1 (319mb)(Kitkat Base)(Shallow Flash)
BuildID: 20141106001204
Gaia: 9658b93b412bdcc0f953d668e8c8e68318c99fb8
Gecko: 76880403db44
Version: 34.0 (2.1)
Firmware: V188-1
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0


Repro frequency: 100%
See attached: video, logcat, https://www.youtube.com/watch?v=54g8Jcsfi7o
(Reporter)

Comment 1

3 years ago
This issue also reproduces on the Flame 2.2 and the Flame 2.0, the file does not open.

Flame 2.2

Device: Flame 2.2 Master(319mb)(KitKat)(Shallow Flash)
Build ID: 20141106043013
Gaia: 068b9711277b06c7d633517f9e1fcb5624bb39b3
Gecko: 41adad987d82
Version: 36.0a1 (2.2)
Firmware Version: v188-1
User Agent: Mozilla/5.0 (Mobile; rv:36.0) Gecko/36.0 Firefox/36.0


Flame 2.0

Device: Flame 2.0(319mb)(KitKat)(Shallow Flash)
BuildID: 20141105183012
Gaia: 5ee26701a4d8db266bfb203b2179f686ce14d8b6
Gecko: dbf49343e889
Version: 32.0 (2.0)
Firmware: V188-1
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0
QA Whiteboard: [QAnalyst-Triage?]
Flags: needinfo?(dharris)
The notification does appear to be open when the user unlocks the device, however, the user does not bypass the lockscreen like they do when tapping "open" on a notification on the lockscreen. NI Lockscreen owner for blocking decision
QA Whiteboard: [QAnalyst-Triage?] → [QAnalyst-Triage+]
Flags: needinfo?(dharris) → needinfo?(gchang)
The notification is in lockscreen mode. That's why it can't be opened. I don't think this is a bug. NI Rob for input about this.
Flags: needinfo?(gchang) → needinfo?(rmacdonald)
Adding qawanted. In UX triage, checking on Aries today and we didn't see the notification dropping down from the top, only the lock screen notification (which is the correct behaviour). 

It appears the issue is resolved...?
Flags: needinfo?(rmacdonald)
Keywords: qawanted

Comment 5

2 years ago
The issue appears to be resolved as I was unable to repro it on Aries. I also attempted on the Flame 2.5 as well and received the same results. Leaving qawanted if another would like to attempt.
Result: File is downloaded and opened from the Lockscreen successfully.

Environmental Variables:
Device: Aries 2.5 Kk
Build ID: 20150917133514
Gaia: aede8622d780ec71f766a3ecccbff74c04aaba4e
Gecko: 8d4c37a86b576db4ef150dff715a89ff77e84bf5
Gonk: 2916e2368074b5383c80bf5a0fba3fc83ba310bd
Version: 43.0a1 (2.5)
Firmware Version: D5803_23.1.A.1.28_NCB.ftf
User Agent: Mozilla/5.0 (Mobile; rv:43.0) Gecko/43.0 Firefox/43.0

Environmental Variables:
Device: Flame 2.5 Kk Fullflash (319mb)
Build ID: 20150917053009
Gaia: 0d18a51dabfe28c0d993366a3436a07247a5e3b1
Gecko: 4a48e90f72123d05392bda04067399e7d33446ea
Gonk: c4779d6da0f85894b1f78f0351b43f2949e8decd
Version: 43.0a1 (2.5)
Firmware Version: v18D
User Agent: Mozilla/5.0 (Mobile; rv:43.0) Gecko/43.0 Firefox/43.0
QA Whiteboard: [QAnalyst-Triage+] → [QAnalyst-Triage?]
Flags: needinfo?(jmercado)
QA Whiteboard: [QAnalyst-Triage?]
Flags: needinfo?(jmercado)
Hi Tiffanie,

    This bug can be repro on latest Flame KK v2.2&2.5 and Aries KK v2.5 by the STR in comment 0 (Rate: 8/8). 
    Because the notification dropping down from the top doesn't show on Flame v2.5 and Aries v2.5 (it shows on Flame v2.2), so we need to tap the top position of lockscreen from where the notification drops down. Please see attachments "AriesKK_v2.5.3gp" and "logcat_0258.txt".
    
    Could you take a look at this bug again? 

Thank you very much.


--------------------------------------------------------------------------------------------
Device: Flame KK 2.2 (Affected) 
Build ID               20150921032501
Gaia Revision          95950c9d48ad2fc2da7686c2b133b750a99cd3da
Gaia Date              2015-09-18 09:55:13
Gecko Revision         https://hg.mozilla.org/releases/mozilla-b2g37_v2_2/rev/9644c82a5b88
Gecko Version          37.0
Device Name            flame
Firmware(Release)      4.4.2
Firmware(Incremental)  eng.cltbld.20150921.070345
Firmware Date          Mon Sep 21 07:03:54 EDT 2015
Firmware Version       v18D v4
Bootloader             L1TC000118D0

Device: Flame KK 2.5 (Affected)
Build ID               20150921073455
Gaia Revision          2d370fa35c1a0ee2a637e3772c0843586a5f96c9
Gaia Date              2015-09-21 02:41:31
Gecko Revision         https://hg.mozilla.org/mozilla-central/rev/039a8490891595736b16a3ccb17f025f4dcf13eb
Gecko Version          44.0a1
Device Name            flame
Firmware(Release)      4.4.2
Firmware(Incremental)  eng.cltbld.20150921.112037
Firmware Date          Mon Sep 21 11:20:52 EDT 2015
Firmware Version       v18D v4
Bootloader             L1TC000118D0

Device: Aries KK 2.5 (Affected)
Build ID               20150921174442
Gaia Revision          29991414eb94b6baa1ec2e63fdb4f6dfae05fb01
Gaia Date              2015-09-21 09:27:10
Gecko Revision         https://hg.mozilla.org/mozilla-central/rev/197af2fb7e29ff8e4b3b6ced723b6172e954e17d
Gecko Version          44.0a1
Device Name            aries
Firmware(Release)      4.4.2
Firmware(Incremental)  eng.worker.20150921.170449
Firmware Date          Mon Sep 21 17:04:57 UTC 2015
Bootloader             s1
QA Whiteboard: [MGSEI-Triage+]
status-b2g-master: --- → affected
Flags: needinfo?(tshakespeare)
Keywords: qawanted
Created attachment 8664092 [details]
AriesKK_v2.5.3gp
Created attachment 8664094 [details]
logcat_0258.txt
Add the actual results:
When tapping the top position of lockscreen from where the notification drops down, the downloaded file can't be opened and the lock screen notification at the middle of the lockscreen will disappear. When you unlock screen, the downloaded file is opening.
From triage today

There's few things going on:

1. Tapping at the top of the screen should do nothing - there's no notification being shown, only the status bar.
2. The notification in the center of the lockscreen should not disappear regardless of where the user taps.
3. Tapping the notification should show a "open" button. This should occur both for downloading and downloaded files.

Thanks for pinging the UX team!
Flags: needinfo?(tshakespeare)
Whiteboard: [2.1-exploratory-3] [systemsfe] → [2.1-exploratory-3] [systemsfe] 2.6UXnom
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