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Vidyo dropping connection for some callers

RESOLVED FIXED

Status

Infrastructure & Operations
AVOps: Vidyo
RESOLVED FIXED
3 years ago
2 years ago

People

(Reporter: hlangi, Assigned: Guillermo Huerta [Disabled MoCo account])

Tracking

(Depends on: 1 bug)

Details

(Reporter)

Description

3 years ago
Pushing this over from SN INC0014404 filed by Karen Ward:

In a team meeting with participants in MTV, remote and London and had lots of trouble with Vidyo dropping. We had to abandon and go to a skype call.
(Reporter)

Comment 1

3 years ago
This is from the issue reported earlier in IRC #servicedesk by clee and dougt.

Not sure if this is a duplicate bug or not, feel free to close it if is.
Assignee: nobody → ghuerta

Comment 2

3 years ago
We are currently investigating, but seems to be internet/network related.  Unable to duplicate issue currently.

Comment 3

3 years ago
Participants in Mustafar (MV) and LON in London office were especially affected.
(Reporter)

Comment 4

3 years ago
Just an FYI...

This same group is meeting again in 5 mins, only this time with SCVP joining.

Vidyo room: MTV Sanctuary
We have made several network changes since this bug was created to prevent this issue from reoccuring.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → FIXED
Product: Audio/Visual Infrastructure → Infrastructure & Operations
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