1096899 - sync check email never received

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, defect, P4)

Description

[f0rhum]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:32.0) Gecko/20100101 Firefox/32.0
Build ID: 20140924083558

Steps to reproduce:

Created a sync account, but I never receive the email for checking/validating the mail address. I reasked, saw the message "mail resent", ,but still won't receive.
I deleted the account and recreated it, still same issue. I checked filters/antispam etc...
Maybe there is a delay in sendind? the address is @laposte.net . I think I had old still account with this address.

Comment 1

[f0rhum]

After that I tried with another @mail, same problem. So I deleted the account again and recreated the one with the first mail. All this was yesterday, and more than 12h later, still waiting the mail.

Comment 2

[f0rhum]

[Tracking Requested - why for this release]: Should I provide something more? Thanks

Comment 3

[Sylvestre Ledru [:Sylvestre]]

We won't do a new 33 release for this bug.
Moreover, it seems more a server issue than a firefox issue.

Comment 4

[Wellington Torrejais da Silva]

Hi,

I have this same problem too.

I received emails about sync confirmation on the past but not receive anymore.
At present moment the browser say the message already send, but I never received the message.

I added mozilla and related terms at gmail whitelist filter.

My email: wtds.trabalho @ gmail.com

I think other people currently has the same problem.

Comment 5

[Alex]

I also never received my email.
I run a server at home on a dynamic IP (that is basically static for months at a time) on a custom domain: metaforge.tk

I can confirm I was able to send myself an email from an external provider during this period.

I last successfully received an email for adding a new device on Friday, Oct 4, 2019.

Have you changed your email sending program or configuration? A lot of places don't send email to .tk domains as they don't think they're valid - but in reality there's no way to know for sure if an email address is valid without actually attempting to send an email to it.

Comment 6

[Ryan Kelly [:rfkelly]]

Hi Alex, I recommend filing a fresh bug via https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud%20Services&component=Server:%20Firefox%20Accounts to investigate any delivery issues on your account, it can be easy for individual issues to get lost when they're all threaded together in a single bug.

Comment 7

[[e-mail]]

Hello, i have the same problem. me email is @drfix.gr. Before, i was receiving properly emails to login, but last month i never receive it and cannot connect to new installation, so i can't work properly.

Comment 8

[Wil Clouser [:clouserw]]

Since this bug is six years old, I'm going to close it. If anyone is having trouble getting delivery of emails from [e-mail] please file a separate bug with your full email address (you can make the bug confidential) and I can check the logs to see if mail is bouncing or not. Thanks.