Closed Bug 1097475 Opened 11 years ago Closed 11 years ago

Account Settings screen appears blank

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
31 Branch
Platform:
x86_64
Windows 8.1
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: musicmagnificat, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36 Steps to reproduce: Tried to pull up account settings screen. Actual results: A blank screen comes up in version 31.2.0, the newest version being downloaded on the internet Expected results: The Account Settings screen should appear. This is a major bug.
Could you please restart Thunderbird in safe-mode, Barry? Then go to see if Account Settings are now shown.
I started Thunderbird in safe mode, but I still had the same problem. After deselecting all addons, the Account Settings screen refuses to appear.
Thank you, Barry. One more question. On the Error Console (Tools/Error Console) can be read any error or warning? If so, could you please copy and paste it here as a comment? Thank you. I have look into Account Manager, and there is no other report of this.
Flags: needinfo?(musicmagnificat)
It will not let me copy the text of the error console.
Flags: needinfo?(musicmagnificat)
I am using Windows 8.1. Have deleted Thunderbird and reinstalled it to no avail, all before I made the post here.
(In reply to Barry Parr from comment #4) > It will not let me copy the text of the error console. Opening Error Console, and selecting the error or the message and righ-clicking on it, "Copy" should appear on the menu popup. If, for whatever reason, it is not working, a screeshoot of the Console would also help.
Some of the errors are pages and pages long. What do you suggest?
Push "Clear" button on Error Console. Then try to open Account Settings. This will show problems only related to the Account Manager window. That is the way I do it when debugging Thunderbird :) You will need to close Account Settings before going to Error Console again.
I did as you asked and the error console remains blank.
I copied all troubleshooting informations. Maybe something here might help? Application Basics Name: Thunderbird Version: 31.2.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.2.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20141012121702 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts Crash Reports Extensions Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 extensions.lastAppVersion: 31.2.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.enable: true mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 39780742-0a16-4c8b-bb1f-56aa239097c network.cookie.prefsMigrated: true places.database.lastMaintenance: 1415501812 places.history.expiration.transient_current_max_pages: 103804 plugin.importedState: true plugin.state.flash: 0 plugin.state.java: 0 plugin.state.npctrl: 0 plugin.state.npdeployjava: 0 plugin.state.npgoogleupdate: 0 plugin.state.npintelwebapiipt: 0 plugin.state.npintelwebapiupdater: 0 plugin.state.npmcsnffpl: 0 plugin.state.npnitromozilla: 0 plugin.state.nppdf: 0 plugin.state.npspwrap: 0 Graphics Adapter Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0106 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Driver Version: 9.17.10.3347 Driver Date: 1-29-2014 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17111) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 10 AzureCanvasBackend: direct2d AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2.2 Basic ECC 3.16.2.2 Basic ECC NSS Util 3.16.2.2 3.16.2.2 NSS SSL 3.16.2.2 Basic ECC 3.16.2.2 Basic ECC NSS S/MIME 3.16.2.2 Basic ECC 3.16.2.2 Basic ECC
I added another email address and now the Account Settings screen is working. I also closed Thunderbird and restarted the program. During this time, I uninstalled Java from my computer because I suspected it might be causing other problems. So I don't know what actually cleared the matter up, but everything is working fine now. Thanks, everyone, for your help!!!
(In reply to Barry Parr from comment #12) > I added another email address and now the Account Settings screen is > working. [...] The account settings could be corrupted. I think this bug should remain open as we don't know what exactly caused it.
Summary: AccountThis Settings screen appears blank in latest release. → Account Settings screen appears blank
Okay, I will leave it open. Thanks for your advice.
(In reply to Barry Parr from comment #11) > I copied all troubleshooting informations. Maybe something here might help? Maybe... > > > Mail and News Accounts > Here there must appear the mail account you had configured (before adding a new one). > Crash Reports > > Extensions > > Now that the window is showing ok, how many accounts on the chooser? The old one is there or the only one that can be configured is the new one? Hummm... I think there was a way to repair profiles when things like that were happening :/ :\
Flags: needinfo?(musicmagnificat)
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Flags: needinfo?(musicmagnificat)
Resolution: --- → WORKSFORME
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