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crash in igd10iumd32.dll@0x7cd80 updating graphics drivers while application is running. Graphics reset?

RESOLVED WORKSFORME

Status

()

Core
Graphics
--
critical
RESOLVED WORKSFORME
3 years ago
a year ago

People

(Reporter: aryx, Unassigned)

Tracking

({crash})

31 Branch
x86
Windows 8.1
crash
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [tbird crash][gfx-noted], crash signature)

This bug was filed from the Socorro interface and is 
report bp-6c7aff69-b2ba-4404-b218-ed8682141112.
=============================================================

When upgrading graphics drivers while Gecko applications are open, I always get crashes (main Thunderbird process, a one running only Lightning survives) or graphical glitches (toolbar UI lacking style in Firefox). This bug is about a crash of Thunderbird which was open and I was typing a mail while Windows Update updated the graphic drivers of the Haswell processor (i7-4700M).

Karten-Beschreibung	Intel(R) HD Graphics 4600
Vendor-ID	0x8086
Geräte-ID	0x0416
Karten-RAM	Unknown
Karten-Treiber	igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Treiber-Version	10.18.10.3960
Treiber-Datum	9-29-2014
Karten-Beschreibung (GPU #2)	NVIDIA GeForce GTX 765M
Vendor-ID (GPU #2)	0x10de
Geräte-ID (GPU #2)	0x11e2
Karten-RAM (GPU #2)	2048
Karten-Treiber (GPU #2)	nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Treiber-Version (GPU #2)	9.18.13.4460
Treiber-Datum (GPU #2)	10-29-2014
Direct2D aktiviert	true
DirectWrite aktiviert	true (6.3.9600.17111)
ClearType-Parameter	ClearType-Parameter nicht gefunden
WebGL-Renderer	false
GPU-beschleunigte Fenster	1/1 Direct3D 10
AzureCanvasBackend	direct2d
AzureSkiaAccelerated	0
AzureFallbackCanvasBackend	cairo
AzureContentBackend	direct2d

Updated

3 years ago
Component: Layout → Graphics
Updating graphics driver with app open also crashed me several months ago. I can't find it - maybe it was last year.

I distinctly remember finding a bug report about whether firefox/thunderbird should survive such a thing. I can't find it now.
Summary: crash in igd10iumd32.dll@0x7cd80 → crash in igd10iumd32.dll@0x7cd80 updating graphics drivers while application is running
Whiteboard: [tbird crash]
Summary: crash in igd10iumd32.dll@0x7cd80 updating graphics drivers while application is running → crash in igd10iumd32.dll@0x7cd80 updating graphics drivers while application is running. Graphics reset?
This hasn't been reported for several months. Sebastian, is it still reproducible?
Flags: needinfo?(aryx.bugmail)
Whiteboard: [tbird crash] → [tbird crash][gfx-noted]
The last time I updated the graphics drivers with gecko applications open (some months ago), I didn't experience any issues.
Status: NEW → RESOLVED
Last Resolved: a year ago
Flags: needinfo?(aryx.bugmail)
Resolution: --- → WORKSFORME
(In reply to Sebastian Hengst [:aryx][:archaeopteryx] from comment #3)
> The last time I updated the graphics drivers with gecko applications open
> (some months ago), I didn't experience any issues.

Thanks, feel free to reopen this if you hit this issue again.
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