If you think a bug might affect users in the 57 release, please set the correct tracking and status flags for Release Management.

Migration login/sign up page for Firefox Accounts can be confusing



Cloud Services
Server: Firefox Accounts
3 years ago
2 years ago


(Reporter: sole, Unassigned)


Firefox Tracking Flags

(Not tracked)



(1 attachment)

Created attachment 8522261 [details]
Screenshot 2014-11-13 15.32.07.png

I just clicked on the email for migration and noticed a couple of things that felt weird/confusing:

1) the link for "sign in" was below the fold. I'm just using an averagely sized screen but it was pretty much invisible and not obvious that I could sign in with my existing account (I had created it for Sync and etc already).

So I entered my existing account password and it complained that the account already existed, and gave me an option to log in with that one right on the upper side of the form. Couldn't this be visible right from the start? As in... "sign up or sign in if you have an existing account"

2) The "Continue to Firefox Marketplace" message is super confusing. My thought process was something like: What do I need to do? Create an account? Or can I skip it and go to the marketplace? Is that a link? What does it even mean?

So I was stuck on that for a little while--enough that I noticed myself getting confused by the text.


3 years ago
Component: General → Server: Firefox Accounts
Product: Marketplace → Mozilla Services
Version: Avenir → other
Thanks for the report, and sorry for the silence.  I think we've made a few changes that should make this experience better - in particular the continuing messaging is now a complete sentence like "Create a Firefox Account to continue to Firefox Marketplace".  Closing this out.
Last Resolved: 2 years ago
Resolution: --- → FIXED
You need to log in before you can comment on or make changes to this bug.