Closed
Bug 1100933
Opened 11 years ago
Closed 11 years ago
ztog: Zimbra emails since 9th Jan 2014 haven't migrated to my Moco gmail account
Categories
(Infrastructure & Operations :: Infrastructure: Mail, task)
Infrastructure & Operations
Infrastructure: Mail
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: emorley, Unassigned)
Details
Filing a bug for this, so there's somewhere visible to track progress (Servicenow is too user-unfriendly & also doesn't allow devs to CC on each other's issues) - since I'm somewhat in the dark at the moment apart from a few IRC comments yesterday.
The cloud migration tool apparently hit a bug trying to migrate my inbox.
I'm receiving new emails (since the switchover yesterday in both gmail+zimbra), and have some old emails up until 9th Jan 2014, but no emails in the timespan 9th Jan 2014 until yesterday. The missing emails are not just limited to one folder (missing from {inbox, sent, archives, other subfolders}).
It's a bit of a mess trying to triage emails from the last week in zimbra, between having to switch between two accounts, and exclude items that are now being delivered to both accounts - so any update/rough timeframe would be appreciated.
Thanks :-)
Comment 1•11 years ago
|
||
I'm having the same experience as Ed.
But an added issue is that not only do I not have my old emails, the 3 folders I'm missing are used as filters and aren't hitting my gmail inbox since they've been 'filtered' into Zimbra. So I'm having to maintain two inboxes at the moment to catch those going to the filter and not going to gmail yet.
Thanks for filing, Ed - this is more user friendly than SN :)
Comment 2•11 years ago
|
||
sigh. Scrap that middle paragraph - I see what it's done now. Therefore I'm *just* having the issue that Ed describes!
Reporter | ||
Comment 3•11 years ago
|
||
:limed, any news? (I haven't heard anything since Monday)
Flags: needinfo?(limed)
Comment 4•11 years ago
|
||
Will provide update today asap. Thanks for your patience. It is our #1 priority.
Comment 5•11 years ago
|
||
Ed, My apologies for not getting back to you yesterday. The folks we are working with are in the UK so the 9 hour difference has caused delays. We are rerunning migrations but I don't have the specific details on what we have done to impact a change or provide an explanation. I am still waiting to hear on that.
Reporter | ||
Comment 6•11 years ago
|
||
(In reply to David Doty from comment #5)
> Ed, My apologies for not getting back to you yesterday. The folks we are
> working with are in the UK so the 9 hour difference has caused delays.
Could they comment directly on the bug? Happy to make it mozilla-employee-conf if needed.
It's just that seeing as both they and I are based in the UK, it seems like the timezone round-trip latency is easily avoidable. I know they need to coordinate with you for actual implementation details/deployment, but it would at least help those of us affected stay in the loop :-)
Comment 7•11 years ago
|
||
Ha - I'm in the UK as well!
A timeline for fixing this would be most helpful. I'm having to try and curate two inboxes (stuff that hasn't migrated) and I can't manage / file things away in my 'new' inbox because the folders haven't migrated (have since found more sub folders that haven't migrated now).
Comment 8•11 years ago
|
||
I submitted a ticket with them yesterday asking for the ticket and tracking on the issue so I could have direct contact with it rather than going through our Local Support Team (Cloud Sherpas) I will let you all know the response as soon as I get it and will give details to you asap. As of now I have not finished going through my email so I am hopeful there is something there already. back in a bit
Comment 9•11 years ago
|
||
There is no absolute reason to insist on living in gmail right now. All that is happening is Zimbra is forwarding your mail to gmail. the key major difference is if you send mail from gmail it will not be in your Zimbra sent items folder and vice versa. make sense? Just go live in zimbra like you used to until this is resolved. we will be doing a delta copy to gmail anyway.
Comment 10•11 years ago
|
||
Latest status as of this morning: from Dave Cunningham.
The new CMT build from CMT had no affect on the migrations. I've performed a trace level migration, as well as taken a trace (Fiddler - network trace tool) of the migration session (per CTS's request), and have provided that to them already.
Waiting to hear back from CTS
Reporter | ||
Comment 11•11 years ago
|
||
Thank you for the update :-)
Comment 12•11 years ago
|
||
Latest status: We ran a migration test moments ago and it appeared to be successful. Please check your gmail inbox for all relevant mail and let us know what you see. In regards to what was done. It appears there was an issue with date format. IE Europe date format Day/Month/Year vs the states date format Month/Day/Year. awaiting your confirmation.
Reporter | ||
Comment 13•11 years ago
|
||
Unfortunately I still don't have any mails in the timeframe 11th Jan to 17th Nov (looking in All Mail).
Thank you for the update however - timezones strike again!
Comment 14•11 years ago
|
||
Same here - I don't have the emails nor missing folders either :/
Comment 15•11 years ago
|
||
ok folks. will check back
Comment 16•11 years ago
|
||
One thing I am thankful for this holiday season. Progress. It looks like its working. Hopeful to have yours done today. :) Happy Thanksgiving everyone.
******
CTS has actually provided a new build of the CMT application that provides an option to indicate the Region and subsequent Date Format.... CMT 2.7.7.2.
I will install that on CMT01 and confirm the migrations... but as of now, those 5 accounts should have email up to 1/11/2014 at least. But will get the rest in there shortly.
Dave Cunningham
Comment 17•11 years ago
|
||
OMG!! I'm starting to see some of my mail!!! It *is* working!!!
Will confirm (if I can / once I remember) if I know that it is all there. Thanks!! :)
Comment 18•11 years ago
|
||
Today at 7:07am
Yes, this was the issue with the tool inaccurately identifying the date formats properly. CTS released a new version of the tool this morning (2.7.7.2) which specifically addressed this issue. I have installed it (on CMT01) and am currently running the migration on our 5 UK users. I'll keep you posted on it's progress.
Reporter | ||
Comment 19•11 years ago
|
||
At a quick glance looks like everything of mine has successfully migrated now. Thank you :-)
Comment 20•11 years ago
|
||
Awesome! Thanks for your patience everyone. REALLY! appreciate it. :)
Updated•11 years ago
|
Status: NEW → RESOLVED
Closed: 11 years ago
Flags: needinfo?(limed)
Resolution: --- → FIXED
You need to log in
before you can comment on or make changes to this bug.
Description
•