Foxnews.com videos no longer load into Firefox.

RESOLVED INCOMPLETE

Status

()

Core
Plug-ins
RESOLVED INCOMPLETE
3 years ago
9 months ago

People

(Reporter: glaroche, Unassigned)

Tracking

33 Branch
x86_64
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141106120505

Steps to reproduce:

Launch video icon on foxnews.com page


Actual results:

black backgroud loads.




Expected results:

Video and audio should then stream
(Reporter)

Updated

3 years ago
Severity: normal → major
Priority: -- → P1

Comment 1

3 years ago
Can you try in a new Firefox profile? (instructions: https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles )

What about if you use the "Restart with add-ons disabled" item in the Help menu?

If neither of those work, can you navigate Firefox to "about:support", and use the buttons at the top to copy the raw data, and paste it as an attachment to this bug at https://bugzilla.mozilla.org/attachment.cgi?bugid=1101609&action=enter ?
Severity: major → normal
Flags: needinfo?(glaroche)
Priority: P1 → --
(Reporter)

Comment 2

3 years ago
Restarting Firefox in safe mode DOES allow video stram from foxnews.

as requested, pasted below is the about:support raw data:


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Flags: needinfo?(glaroche)

Comment 3

3 years ago
If you're in "normal" mode, and disable all those add-ons, and restart, does that make it work? If so, it sounds like an add-on related problem. If not, it might be a Firefox issue with accelerated graphics...
Flags: needinfo?(glaroche)
(Reporter)

Comment 4

3 years ago
Disabling add-ons in normal mode does NOT allow for streaming to proceed from foxnews.com


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(Reporter)

Comment 5

3 years ago
How would one troubleshoot Firefox issues with accelerated graphics ?

Please advise
Flags: needinfo?(glaroche)

Comment 6

3 years ago
Thanks for all your information so far, that's helpful!

(In reply to glaroche from comment #5)
> How would one troubleshoot Firefox issues with accelerated graphics ?
> 
> Please advise

You can turn it off in Tools > Options > Advanced > General > Use hardware acceleration when available.

(it'll need a Firefox restart)

Please let us know if this helps - but ideally this should still work, accelerated or not.

If it does help, you could also try updating the video drivers for the different graphics cards in your machine.

Another question: do you hear audio when the video is broken? Do other videos work (e.g. youtube, or the video that loads on about:home if you wait a bit?

Milan, does this ring bells? At least on OS X, this website uses flash, so I'm a little surprised this would be affected by safe mode...
Component: Untriaged → Video/Audio
Flags: needinfo?(milan)
Flags: needinfo?(glaroche)
Product: Firefox → Core
(Reporter)

Comment 7

3 years ago
hardware acceleration is already turned on. => No effect.
Youtube and other flash streams do work.
There is no sound streaming out of the foxnews.com.
Flags: needinfo?(glaroche)
The absence of sound suggests maybe there is more than graphics, but the disabling of acceleration fixing things does point to graphics.  The driver is bit on the old side, probably worth updating it.
Flags: needinfo?(milan) → needinfo?(ajones)
(Reporter)

Comment 9

3 years ago
Confused by the last comment.
the very first request was to start firefox in safemode, disabling all addons, the result of which was the streams resuming from foxnews.com.
This would seem to rule out graphic drivers. 
Nevertheless i went and updated both the Intel graphics and the NVIDA graphics drivers  344.75. Still no success.
Thanks for updating the drivers, and sorry for not giving the details in the comment 8.  When you go in the safe mode, the hardware acceleration is disabled, and the graphics drivers are irrelevant, so to speak. But you updating them does rule that out, so that's good info.

Comment 11

3 years ago
(In reply to glaroche from comment #7)
> hardware acceleration is already turned on. => No effect.

Yes, I meant, what happens if you turn it *off* ? That is part of what safe mode does, and if the add-ons aren't the thing that made it work, that sounds like it might be part of the issue. There are some other things that "restart with add-ons disabled" does which might be affecting this, but I'd like to check for Graphics first. As Milan said, if the driver update didn't help, it's somewhat unlikely - but still worth checking for...
(Reporter)

Comment 12

3 years ago
For the record of this bug,
Please note that usual remedies to unimpede Flash streaming have have failed.
Typically created an exception in ABP and Ghostery would permit ad-loaded stream to tun.
Also allowing cookies for a domain would sometimes resolve interrupted streams.
None of these has worked.
Works for me both with and without flash on Linux. Is this a flash issue or a video issue?
Works fine for me on Windows8.1 in both Flash and HTML5.
Flags: needinfo?(glaroche)
(Reporter)

Comment 15

3 years ago
Flash streams form other pages work well.
Stream from foxnews.com works fine in safemode .
Flags: needinfo?(glaroche)
(In reply to glaroche from comment #15)
> Flash streams form other pages work well.
> Stream from foxnews.com works fine in safemode .

I'll conclude that this is a Flash issue rather than a video issue.
Component: Video/Audio → Plug-ins
Flags: needinfo?(ajones)

Comment 17

3 years ago
I am using Vista 64bit and Shumway hangs on multiple sites but always on foxnews.com. If I disable Shumway, then Adobe flash will load the same videos with no problems.

Comment 18

9 months ago
Resolving old bugs which are likely not relevant any more, since NPAPI plugins are deprecated.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 months ago
Resolution: --- → INCOMPLETE
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