VidyoDesktop fails to launch on Debian

Status

Infrastructure & Operations
AVOps: Vidyo
3 years ago
2 years ago

People

(Reporter: TimAbraldes, Assigned: Guillermo Huerta [Disabled MoCo account])

Tracking

Details

(Whiteboard: [CAS-34178])

The 64-bit .deb package downloaded from v.mozilla.com installs a script called VidyoDesktop into /usr/bin. That script checks /etc/issue for the string "Debian DNU/Linux 6" and if it finds that string it tries to launch a binary file called VidyoDesktop-deb6.

VidyoDesktop-deb6 is not installed as part of the .deb package so launching fails. Attempting to launch the VidyoDesktop binary also fails for me.

So the main issue is this:
  VidyoDesktop-deb6 should be installed with the .deb package

But a secondary issue is this:
  Why is this specific to Debian 6? What about Debian 5 and Debian 7?
CAS-34178 opened with Vidyo.
Group: mozilla-employee-confidential
Note from Vidyo below.  Are you able to upgrade to 7?

Vidyo Support added a  the following case CAS-34178-B8WH9L:

*WEB*

Guillermo,

We currently only support Debian 7 on VidyoDesktop. If you believe another version of Debian needs to be supported and tested, please submit a feature request with your Vidyo SE.

Thank you,
Assignee: nobody → ghuerta
(In reply to Guillermo Huerta [:guillermo] from comment #2)
> Note from Vidyo below.  Are you able to upgrade to 7?
> 
> Vidyo Support added a  the following case CAS-34178-B8WH9L:
> 
> *WEB*
> 
> Guillermo,
> 
> We currently only support Debian 7 on VidyoDesktop. If you believe another
> version of Debian needs to be supported and tested, please submit a feature
> request with your Vidyo SE.

I am running Debian 7. When I try to run the script /usr/bin/VidyoDesktop I get a message saying "QPainter::begin: Widget painting can only begin as a result of paintEvent"

When I took a look at that script and saw the Debian 6 specific stuff I figured that I might be able to get the Debian specific binary to work on my machine. If Vidyo is saying that Debian 7 should be supported out-of-the-box, then let's figure out why I'm not seeing evidence that it's working on my machine.
Updating the ticket to work with Vidyo on why it isn't working on Debian 7.

Updated

3 years ago
Whiteboard: [CAS-34178]
I should note that I was able to get this working by installing a bunch of QT libraries (I don't remember exactly what I installed)
Product: Audio/Visual Infrastructure → Infrastructure & Operations
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