1101827 - VidyoDesktop fails to launch on Debian

Status: RESOLVED WONTFIX

(Infrastructure & Operations Graveyard :: AVOps: Vidyo, task)

Description

[Tim Abraldes [:TimAbraldes] [:tabraldes]]

The 64-bit .deb package downloaded from v.mozilla.com installs a script called VidyoDesktop into /usr/bin. That script checks /etc/issue for the string "Debian DNU/Linux 6" and if it finds that string it tries to launch a binary file called VidyoDesktop-deb6.

VidyoDesktop-deb6 is not installed as part of the .deb package so launching fails. Attempting to launch the VidyoDesktop binary also fails for me.

So the main issue is this:
  VidyoDesktop-deb6 should be installed with the .deb package

But a secondary issue is this:
  Why is this specific to Debian 6? What about Debian 5 and Debian 7?

Comment 1

[Guillermo Huerta [Disabled MoCo account]]

CAS-34178 opened with Vidyo.

Comment 2

[Guillermo Huerta [Disabled MoCo account]]

Note from Vidyo below.  Are you able to upgrade to 7?

Vidyo Support added a  the following case CAS-34178-B8WH9L:

*WEB*

Guillermo,

We currently only support Debian 7 on VidyoDesktop. If you believe another version of Debian needs to be supported and tested, please submit a feature request with your Vidyo SE.

Thank you,

Comment 3

[Tim Abraldes [:TimAbraldes] [:tabraldes]]

(In reply to Guillermo Huerta [:guillermo] from comment #2)
> Note from Vidyo below.  Are you able to upgrade to 7?
> 
> Vidyo Support added a  the following case CAS-34178-B8WH9L:
> 
> *WEB*
> 
> Guillermo,
> 
> We currently only support Debian 7 on VidyoDesktop. If you believe another
> version of Debian needs to be supported and tested, please submit a feature
> request with your Vidyo SE.

I am running Debian 7. When I try to run the script /usr/bin/VidyoDesktop I get a message saying "QPainter::begin: Widget painting can only begin as a result of paintEvent"

When I took a look at that script and saw the Debian 6 specific stuff I figured that I might be able to get the Debian specific binary to work on my machine. If Vidyo is saying that Debian 7 should be supported out-of-the-box, then let's figure out why I'm not seeing evidence that it's working on my machine.

Comment 4

[Guillermo Huerta [Disabled MoCo account]]

Updating the ticket to work with Vidyo on why it isn't working on Debian 7.

Comment 5

[Tim Abraldes [:TimAbraldes] [:tabraldes]]

I should note that I was able to get this working by installing a bunch of QT libraries (I don't remember exactly what I installed)

Comment 6

[David Lawrence [:dkl]]

Closing this bug as Vidyo is no longer used and this component will be archived.