bugzilla.mozilla.org has resumed normal operation. Attachments prior to 2014 will be unavailable for a few days. This is tracked in Bug 1475801.
Please report any other irregularities here.

Status

()

Firefox
Untriaged
--
critical
RESOLVED INCOMPLETE
4 years ago
3 years ago

People

(Reporter: Andrew, Unassigned)

Tracking

35 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

4 years ago
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:35.0) Gecko/20100101 Firefox/35.0
Build ID: 20141120004002

Steps to reproduce:

keeps crashing when i close and reopen and when i restart Firefox in safe mode


Actual results:

crashing when i close and reopen and when i restart Firefox in safe mode


Expected results:

open Firefox without crashing
(Reporter)

Comment 1

4 years ago
crashes when i open Firefox then restart Firefox 
crashes after i restart Firefox
Severity: normal → critical
Please post a crash ID from about:crashes
https://developer.mozilla.org/en-US/docs/How_to_get_a_stacktrace_for_a_bug_report
Flags: needinfo?(andrewcancanc)
(Reporter)

Comment 3

4 years ago
Crash ID: 
bp-b04aa31d-cf54-4026-906f-dbb202141121
bp-f91339e7-8bbe-4313-a4f9-318cc2141121
Flags: needinfo?(andrewcancanc)
What happens if you disable all your extensions and try it again ?
(Reporter)

Comment 5

4 years ago
restarted Firefox in safe mode with all addons disabled still crashes
Do you use avast on your system ?
(Reporter)

Comment 7

4 years ago
Nothing is blocking Firefox or any component of Firefox
that doesn't answer my question....
(Reporter)

Comment 9

4 years ago
When i close Firefox it stays in memory for a few seconds then crashes has to be a misconfiguration in Firefox crashes even when i am booted in safe mode any button that closes Firefox, Firefox responds to the closing of Firefox as if i told it to crash after a few seconds
(Reporter)

Comment 10

4 years ago
booted in safe mode to disable all start up programs including antivirus software 

Crash ID:
bp-733249f8-bf38-4e16-ba83-b4a6dac8485f
bp-afd0436f-d007-4199-9317-7054a2141122
bp-9bcf32e1-bd3f-489e-9ba8-ff5d42141122
(Reporter)

Comment 11

4 years ago
Have Comodo internet security free but it is not configured to cause a conflict with Firefox or any component that Firefox is using and Firefox still crashes when comodo internet security free is not running
Is your Comodo internet security scanning https traffic ?
That would be fixed by bug 1079312, can you please try a nightly build http://nightly.mozilla.org/ ?
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.