1105996 - Web page crashes Firefox when not using e10s, page loads when using e10s

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Paul Black]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
Build ID: 20141127030208

Steps to reproduce:

Disable e10s
Go to http://www.earthshots.org/2014/11/frozen-scaleber-force-falls-by-chris-frost/



Actual results:

If e10s is disabled, Firefox crashes



Expected results:

Not crash
If e10s is enabled, page loads fine

Comment 1

[:Gijs (he/him)]

WFM on nightly from the 26th. Can you provide a crash report?

Comment 2

[Paul Black]

Is this what you're after?
https://crash-stats.mozilla.com/report/index/b984bd16-688a-4a21-9b5f-f851d2141128

This fails on two Windows installations I have access to: Win7 Pro and Win10 Preview; it works for me on Linux and also with Aurora on Windows.

Comment 3

[Paul Silaghi, QA [:pauly]]

WFM on 37.0a1 (2014-12-05) e10s OFF, Win 7 x64.

Please check if the issue occurs using Firefox in safe mode (with your addons disabled):
http://support.mozilla.com/kb/Safe+Mode

And on a new, empty profile:
http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager

Comment 4

[Paul Black]

Right!

On my failing Windows 7 setup:
 - Disabled all add-ons (not safe mode), still occurred.
 - Didn't occur in safe mode.
 - Has "gone away" after refreshing my profile (I think "refresh" was the other button option when starting in safe mode).

Will try my Windows 10 installation later to see if it's the same. I have another Window 7 setup (it's "older" than the one I have just tested with) and it was absolutely fine.

I notice that you mentioned x64 and also that the bug report says the same: I'm using the 32-bit GB l10n version of nightly on x64.

Comment 5

[Paul Silaghi, QA [:pauly]]

(In reply to Paul Black from comment #4)
>  - Didn't occur in safe mode.
>  - Has "gone away" after refreshing my profile (I think "refresh" was the
> other button option when starting in safe mode).
so, something was corrupted in your old profile, can't tell what, but I'm glad everything's ok now

> I notice that you mentioned x64 and also that the bug report says the same:
> I'm using the 32-bit GB l10n version of nightly on x64.
not important

Closing for now, please reopen if you hit this again.