1106980 - Firefox Hello links to non-existent support page ( https://support.mozilla.org/kb/group-conversations-firefox-hello-webrtc ) from question-mark icon, & from "Help" menu-entry in cog/gear submenu

Status: RESOLVED FIXED

(Hello (Loop) :: Client, defect, P1)

Description

[Daniel Holbert [:dholbert]]

STR:
 1. In the Firefox Hello menu, click "Start a conversation", to get a hello.firefox.com URL for your conversation.
 2. Visit that URL in a tab.
 3. Click the "?" icon to the upper-right of the video area.

ACTUAL RESULTS:
The "?" icon links to https://support.mozilla.org/kb/group-conversations-firefox-hello-webrtc , which is 404

EXPECTED RESULTS:
Useful help/info site (or, if we have no such site yet, then maybe no link at all?)

Comment 1

[Maire Reavy [:mreavy]]

>ACTUAL RESULTS:
>The "?" icon links to https://support.mozilla.org/kb/group-conversations-firefox-hello-webrtc , which is 404

Cory -- Is this fixed also now?  If so, can you mark this resolved.  Thanks!

Comment 2

[Cory Price [:ckprice] (bugmail disabled, NI me!)]

+ Ben

Ben, do we have access over redirects on this subdomain? hello.firefox.com

Maire, 

The article we're temporarily redirecting to for the "Get Started" URL is https://support.mozilla.org/kb/firefox-hello-make-and-receive-calls-guest-mode. 

I don't know if there is a more appropriate article for the "?" icon in the conversation UI, but if you could confirm that it would be great.

Thanks.

Comment 3

[Ben (:bensternthal)]

We do not workon/maintain hello.firefox.com at least not to my knowledge. No redirects for that would be managed by a code base we have access too, it would likely be webserver level.

I dont see any mention of it on mana either. If you need something there redirected I would file a bug in "Infrastructure & Operations -> WebOps" they can redirect this as needed.. or ask in #IT.

Comment 4

[Cory Price [:ckprice] (bugmail disabled, NI me!)]

Hi Maire, are you okay with researching this info? Thanks.

Comment 5

[Daniel Holbert [:dholbert]]

FWIW, the 404 support page from comment 0 is linked from one other spot -- in the Firefox Hello menu's gear-icon sub-menu "Help" entry.

Comment 6

[Maire Reavy [:mreavy]]

Hi Joni -- We need the SUMO page for Hello to go to real content now (referring to your comment from October: 
https://bugzilla.mozilla.org/show_bug.cgi?id=1059744#c5).   Can you redirect it to real content today? 

https://support.mozilla.org/kb/firefox-hello-make-and-receive-calls-guest-mode is a possibility for the redirect until you have a real content.

Shell -- Can you help track to make sure this happens ASAP?

Thanks.

Comment 7

[Joni Chan]

Hi Maire,

Sorry about the 404 error. I got in touch with Romain and Shell yesterday regarding replacing the broken redirect. The redirect is fixed now so the existing URL should redirect to another article: https://support.mozilla.org/en-US/kb/respond-firefox-hello-invitation-guest-mode (view this URL in fx 35 to see content for the Rooms UI).

I had tried to redirect the URL a few days ago when I realized that the rooms UI doesn't support group conversations but ended up breaking it.

Thanks for following up on this and sorry again about the fire drill.

Comment 8

[Maire Reavy [:mreavy]]

Thanks, Joni!  I'm marking this resolved fixed.

Comment 9

[Daniel Holbert [:dholbert]]

Thanks, all!

One remaining concern -- per comment 5, we also link to the original URL here ("firefox-hello-make-and-receive-calls-guest-mode") from the Firefox Hello *menu* in the browser UI, via the cog (gear) submenu's "Help" entry.  But, now that that URL is a redirect to a support page that's only about *responding* to invitations. That doesn't seem like the right place to be sending users, from that UI help menu-item. (since users don't respond to invitations via the browser UI).

I filed bug 1108160 on this; just mentioning it here to close the loop (ha! "loop") on comment 5.

Comment 10

[Daniel Holbert [:dholbert]]

Sorry, one more nit here:

(In reply to Joni Savage from comment #7)
> The redirect is fixed now so the
> existing URL should redirect to another article:
> https://support.mozilla.org/en-US/kb/respond-firefox-hello-invitation-guest-mode

We actually arrive at this page via a unnecessary (I think?) multi-redirect bounce.

We start at:
 (A) https://support.mozilla.org/kb/group-conversations-firefox-hello-webrtc
...which redirects to:
 (B) https://support.mozilla.org/en-US/kb/group-conversations-firefox-hello-webrtc
...which redirects to:
 (C) https://support.mozilla.org/en-US/kb/respond-firefox-hello-invitation-guest-mode

Is there any reason we have to redirect (A) to URL (B)? Can we make (A) just point directly to (C)?

Comment 11

[Joni Chan]

Hi Daniel,

Regarding comment #10, the (A) URL will automatically redirect to a translated article based on the user's version of Firefox. In this case, (A) is redirecting to the EN version of the article because you're on the en-us version of the browser.

You could avoid the (A) to (B) redirect altogether by just using link (B), but that means you'd have to use the hard-coded locale URLS for each language (i.e. "https://support.mozilla.org/es/kb/group-conversations-firefox-hello-webrtc" for Spanish Firefox, "https://support.mozilla.org/de/kb/group-conversations-firefox-hello-webrtc" for German Firefox, and so on).

Comment 12

[Daniel Holbert [:dholbert]]

Thanks Joni! Sorry, I misread the links involved before posting comment 10, and I narrowed in on the fact that there were multiple redirects, without noticing that the intermediate bounce was just for getting a localized version of the page.

Sorry for being confused about that; nit withdrawn. :)