1107487 - Running in low storage environment exposes issues

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[JDev]

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141106120505

Steps to reproduce:

Win8.1 environment, fill up the harddrive to leave only 100-300MB of space and begin browsing normally.  After a short period of time the browser will begin to display odd behaviours.  Some of them are to be expected like a slower than normal interface, however, others are not expected.  The two I can confirm/consistently repeat are:

1) Cookie corruption.  On sites like Slashdot.org and Xbox.com the existing login or session cookies become corrupt over time and must be manually deleted and re-set for normal browsing to continue.  This possibly points to an oddity in the update mechanism?

2) Playing flash video causes the interface to go black.  Mid-stream the entire browser, with the exception of the title bar, goes black and cannot recover.  This includes tabs/interface elements/etc.  This can also cause the corruption described in 1) after restarting the browser the cookies are often corrupt.  (confirmed this with a clean profile & verified that it does not occur with a regular restart of the browser)

Comment 1

[:Gijs (he/him)]

(In reply to JMJimmy from comment #0)
> 1) Cookie corruption.  On sites like Slashdot.org and Xbox.com the existing
> login or session cookies become corrupt over time and must be manually
> deleted and re-set for normal browsing to continue.  This possibly points to
> an oddity in the update mechanism?

Why? Did you run a browser update while you were doing this? The update never really touches your profile, which is where the cookies are stored, so this doesn't really make sense.

> 2) Playing flash video causes the interface to go black.  Mid-stream the
> entire browser, with the exception of the title bar, goes black and cannot
> recover.  This includes tabs/interface elements/etc.  This can also cause
> the corruption described in 1) after restarting the browser the cookies are
> often corrupt.  (confirmed this with a clean profile & verified that it does
> not occur with a regular restart of the browser)

This is a flash issue, not something we can fix, then...


Generally, as something that's
a) not likely to affect many users
b) very hard to reproduce
c) likely caused by external software (ie Flash)

it seems like without more information, there isn't much we can do here.

Comment 2

[JDev]

Re: 1

The cookie update mechanism, not the upgrade code.

Re: 2

I found it very easy to reproduce.  The reason I filed it here instead of with Adobe is because whatever flash is doing is breaking out to make virtually the entire interface inoperable.  Possible security implications aside (unlikely), it suggests an issue with the interface at macro level which prevents the offending tab or flash from being closed and the program recovering.

Comment 3

[JDev]

Attachment: Bug screenshot, interface blacked out

Comment 4

[JDev]

Further details.

#2 Occurred with 3.94GB of storage available and simply by visiting: https://account.xbox.com/en-US/Achievements?xr=socialtwistnav and using the scroll bar (click+hold scroll).  No other action was taken nor any video playing.

Comment 5

[Ciprian Muresan [:cmuresan], Ecosystem QA]

Hi JDev,

For issue #1, normal browsing while your hard drive is almost full is not recommended due to the fact that the browser saves a lot of data while browsing and watching videos. As for issue #2 we cannot test this because the testcase you have provided is not testable(I don't have a xbox account), could you please provide a different testcase where your issue is reproducible.

Also try to reproduce this issue on the latest release(43.0.3) or the latest Nightly (https://nightly.mozilla.org/) and provide the results? When doing this, please try to reproduce with a new clean Firefox profile, maybe even in safe mode, as some of this issues may be caused by third party installed add-ons or custom settings(https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems).

Thanks,
Cipri

Comment 6

[Ciprian Muresan [:cmuresan], Ecosystem QA]

Since the reporter didn't provide the requested information, I will mark this issue as RESOLVED INCOMPLETE. If you still encounter this problem, please feel free to reopen this bug, or file a new one.