Closed Bug 1109205 Opened 10 years ago Closed 10 years ago

Netflix not working (screen goes black when try to play)since firefox upgraded to 34.0.5

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
34 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1109484

People

(Reporter: sonic_plc, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
Build ID: 20141126041045

Steps to reproduce:

Firefox updated itself to 34.0.5


Actual results:

When I went onto netflix to watch something the screen just goes blank, no video plays


Expected results:

It should have played..
I have this same issue.  I just restarted my computer to install updates.  Netflix was working fine before then.  As soon as I re-opened Firefox, Netflix videos would go to a black screen.  Since this only happens with Netflix and not Youtube, I'm making a guess that it's Silverlight related.  My Silverlight is updated to the latest version.  Also, Netflix works with internet explorer.
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Resolution: --- → DUPLICATE
Downgrading silverlight is the only way around this issue. Microsoft introduced this problem by upgrading Silverlight yesterday. I don't have a trustworthy link to provide for downloading older versions of Silverlight.
Running the Microsoft Fixit tool at https://help.netflix.com/article/en/node/183?ba=GSButtonClick&q=n8152 should allow a downgrade.
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