Closed Bug 1109205 Opened 11 years ago Closed 11 years ago

Netflix not working (screen goes black when try to play)since firefox upgraded to 34.0.5

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
34 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1109484

People

(Reporter: sonic_plc, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Build ID: 20141126041045 Steps to reproduce: Firefox updated itself to 34.0.5 Actual results: When I went onto netflix to watch something the screen just goes blank, no video plays Expected results: It should have played..
I have this same issue. I just restarted my computer to install updates. Netflix was working fine before then. As soon as I re-opened Firefox, Netflix videos would go to a black screen. Since this only happens with Netflix and not Youtube, I'm making a guess that it's Silverlight related. My Silverlight is updated to the latest version. Also, Netflix works with internet explorer.
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → DUPLICATE
Downgrading silverlight is the only way around this issue. Microsoft introduced this problem by upgrading Silverlight yesterday. I don't have a trustworthy link to provide for downloading older versions of Silverlight.
Running the Microsoft Fixit tool at https://help.netflix.com/article/en/node/183?ba=GSButtonClick&q=n8152 should allow a downgrade.
You need to log in before you can comment on or make changes to this bug.