Update Help URL for standalone app

RESOLVED FIXED in Firefox 35

Status

defect
P1
normal
RESOLVED FIXED
5 years ago
5 years ago

People

(Reporter: mreavy, Assigned: rgauthier)

Tracking

unspecified
mozilla37
x86_64
Windows 7
Points:
2
Bug Flags:
qe-verify -

Firefox Tracking Flags

(firefox35 fixed, firefox36 fixed, firefox37 fixed)

Details

User Story

Change the standalone Help URL to point to https://support.mozilla.org/kb/respond-firefox-hello-invitation-guest-mode so that the standalone user can learn how to respond to a Hello invitation.

Attachments

(1 attachment)

Per https://bugzilla.mozilla.org/show_bug.cgi?id=1108160#c5, we will change the standalone Help URL to point to https://support.mozilla.org/kb/respond-firefox-hello-invitation-guest-mode .  

Quoting Joni, "This article works for both link clicker recipients and the Rooms UI (the article will detect the user's version of Firefox and display the appropriate content.)"
backlog: --- → Fx35+
Priority: -- → P1
(In reply to Maire Reavy [:mreavy] (Plz needinfo me) from comment #0)
> Per https://bugzilla.mozilla.org/show_bug.cgi?id=1108160#c5, we will change
> the standalone Help URL to point to
> https://support.mozilla.org/kb/respond-firefox-hello-invitation-guest-mode .
> 
> 
> Quoting Joni, "This article works for both link clicker recipients and the
> Rooms UI (the article will detect the user's version of Firefox and display
> the appropriate content.)"

This can't be right for two reasons:

1) The URL doesn't currently detect the user's version (I just tried this on FF 34 & nightly, both displayed the same content).

2) The support page cannot know which version of Firefox a link was generated on - the standalone page can relate to either calls or rooms, this is determined by the version of Firefox on which the link was *generated*, not the user's version of Firefox.

Additionally, the standalone page supports Chrome and other applications, where version detection wouldn't work anyway.
Flags: needinfo?(mreavy)
Flags: needinfo?(jsavage)
I still think it makes sense to change the standalone Help URL to point to https://support.mozilla.org/kb/respond-firefox-hello-invitation-guest-mode , but the content of the page should take into account that the standalone user could be trying to connect with a Fx34 (a call-based model) user or a Fx35-or-later (Rooms-based model) user -- and the standalone user may not be using Firefox.

Joni, Mark -- Do you agree?   If so, we'll update the standalone help URL in the code per the user story, and Joni will adjust the content of the standalone help page.
User Story: (updated)
Flags: needinfo?(mreavy) → needinfo?(standard8)
Assignee: nobody → rgauthier
I'm happy if Joni is.
Flags: needinfo?(standard8)
Hi, all. The version detector works for me, but Mark brings up good points in comment #1. I've adjusted the content so that users can see both Rooms-based instructions and link-clicker instructions. 

Is the call-based model going away eventually? When/if that happens, I'll change the article to show only Rooms-based instructions.
Flags: needinfo?(jsavage)
Attachment #8535017 - Flags: review?(standard8)
Comment on attachment 8535017 [details] [diff] [review]
Change the help url for standalone

Review of attachment 8535017 [details] [diff] [review]:
-----------------------------------------------------------------

With Mark on PTO, I think we said during the standup today that Niko would look at this.  

Niko -- If you have too many review requests, please feel free to redirect them to other peers.
Attachment #8535017 - Flags: review?(standard8) → review?(nperriault)
Comment on attachment 8535017 [details] [diff] [review]
Change the help url for standalone

Review of attachment 8535017 [details] [diff] [review]:
-----------------------------------------------------------------

LGTM.
Attachment #8535017 - Flags: review?(nperriault) → review+
https://hg.mozilla.org/integration/fx-team/rev/e47776cc9f88
Iteration: --- → 37.2
Points: --- → 2
Target Milestone: --- → mozilla37
https://hg.mozilla.org/mozilla-central/rev/e47776cc9f88
Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → FIXED
Can someone please nominate this for uplift if this is still blocking Loop in Firefox 35?
Flags: qe-verify-
Comment on attachment 8535017 [details] [diff] [review]
Change the help url for standalone

Approval Request Comment
[Feature/regressing bug #]: N/A

[User impact if declined]: merge conflicts at most

[Describe test coverage new/current, TBPL]: N/A - standalone

[Risks and why]: None - standalone

[String/UUID change made/needed]: none
Attachment #8535017 - Flags: approval-mozilla-beta?
Attachment #8535017 - Flags: approval-mozilla-aurora?
Attachment #8535017 - Flags: approval-mozilla-beta?
Attachment #8535017 - Flags: approval-mozilla-beta+
Attachment #8535017 - Flags: approval-mozilla-aurora?
Attachment #8535017 - Flags: approval-mozilla-aurora+
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