1113036 - Visiting links when SSO login expired/timed out doesn't work - difficult to get working page

Status: RESOLVED WORKSFORME

(Infrastructure & Operations :: SSO: Issues, task)

Description

[Mark Banner (:standard8)]

STR:

1) Use okta and google apps for a day
2) Turn your computer off overnight, start it up again in the morning. Start up Firefox.
3) Receive a link in Thundebird email or just otherwise try and visit a page directly, e.g I had a link to an incident in service now.

Expected Results:

- You get redirected to mozilla.okta.com, and are able to sign-in, and end up on the page you were initially visiting.

Actual Results:

- You get redirected to some mozilla.okta.com address, and a blank page
- You have to then manually visit https://mozilla.okta.com/app/UserHome and sign-in
- Then visit Service Now, then revisit your link

I believe I've seen this in a few different forms, okta is just not handling sign-ins properly.

Comment 1

[Justin Dow [:jabba]]

I've filed ticket 27686 with Okta (not publicly accessible).

Comment 2

[Justin Dow [:jabba]]

From Okta Support:

Justin,

Thank you for submitting your issue to Okta Support.

What is the exact URL that Google is redirecting you too?

> You get redirected to some mozilla.okta.com address, and a blank page

Thank you & Happy Holidays!

Best Regards,

Martin

Comment 3

[Ed Morley [:emorley]]

Is this now working?

Comment 4

[Mark Banner (:standard8)]

I've just retried this with a service now link and it correctly goes to the login page.