Thunderbird will not download mail after 31.3.0 update (except gMail). "Connected to Server" and password entered but no new mail.

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
RESOLVED INCOMPLETE
3 years ago
2 years ago

People

(Reporter: sjmccart, Unassigned)

Tracking

({regression})

31 Branch
x86_64
Windows 7
regression

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
Build ID: 20141126041045

Steps to reproduce:

Applied 31.3.0 update


Actual results:

Only mail from gMail will download. When attempting to download mail from 4 other accounts, message at bottom of window says connected to server, but nothing happens. After 2-3 minutes the Master Password dialog will display. After entering the password, the "Connected to Server" message disappears and no mail is downloaded. I have disabled all extensions and reset my master password. No success.


Expected results:

Thunderbird should be responding exactly as it did before the update.
(Reporter)

Updated

3 years ago
Severity: normal → critical

Comment 1

3 years ago
Possibly problems with the server certificates? (E.g. SSL 3 is no longer allowed.) 

You probably need to create a pop3 or imap log to get some details: https://wiki.mozilla.org/MailNews:Logging
Severity: critical → normal
Keywords: regression

Comment 2

3 years ago
(In reply to Magnus Melin from comment #1)
> Possibly problems with the server certificates? (E.g. SSL 3 is no longer
> allowed.) 
> 
> You probably need to create a pop3 or imap log to get some details:
> https://wiki.mozilla.org/MailNews:Logging

sjmccart, what did you find?
Flags: needinfo?(sjmccart)
(Reporter)

Comment 3

3 years ago
The server certificates have not changed. I have the option to use SSL or TLS encryption. With 31.3.0, the only fix I have found is to completely remove all encryption settings. I have uninstalled 31.3.0 and reinstalled 31.0 so I have the option of some encryption.
Flags: needinfo?(sjmccart)

Comment 4

2 years ago
sjmccart, do you still see this problem?
Flags: needinfo?(sjmccart)
Summary: Thunderbird will not download mail after 31.3.0 update (except gMail) → Thunderbird will not download mail after 31.3.0 update (except gMail). "Connected to Server" and password entered but no new mail.
Whiteboard: [closeme 2015-11-20]

Comment 5

2 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(sjmccart)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2015-11-20]
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