1113405 - [Loop] User is unable to create an account after selecting option to enter phone number.

Status: RESOLVED WORKSFORME

(Firefox OS Graveyard :: Gaia::Loop, defect)

Description

[John Thomas [:Johnt]]

Attachment: logcat_20141218_1516.txt

Description:

Prereq. No account already affiliated with Loop app.

Repro Steps:
1) Update a Flame to 20141218040201
2) Launch Loop App
3) Select "Use Firefox Account"

Actual:
Spinning loading wheel will be displayed for over two minutes. User will then receive an error that says "There seems to be a problem with your verification code. Let's try once again!"

Expected:
It is expected that the user will be able to get create a Loop account by entering their phone number. A verification code may be sent to the device. 

Flame 2.2

Environmental Variables:
Device: Flame 2.2 Master (319mb)(Kitkat Base)(Full Flash)
BuildID: 20141218040201
Gaia: 58734e8a48157f99d5b733412b600c2e04c954fe
Gecko: 5c7a6294b82a
Gonk: e5c6b275d77ca95fb0f2051c3d2242e6e0d0e442
Version: 37.0a1 (2.2 Master)
Firmware: V188-1
User Agent: Mozilla/5.0 (Mobile; rv:37.0) Gecko/37.0 Firefox/37.0

Notes:

Repro frequency: 100%
See attached: Logcat & Screenshot

Comment 1

[John Thomas [:Johnt]]

This issue DOES occur on Flame 2.1 KK (319mb) and Flame 2.0 KK (319mb) 

Result: Spinning loading wheel will be displayed for over two minutes. User will then receive an error that says "There seems to be a problem with your verification code. Let's try once again!"

Flame 2.1

Environmental Variables:
Device: Flame 2.1 (319mb)(Kitkat Base)(Full Flash)
Build ID: 20141218001205
Gaia: 14315733e2d265a42f9ab02d1aba191789870f70
Gecko: ddecea83ce6e
Gonk: e5c6b275d77ca95fb0f2051c3d2242e6e0d0e442
Version: 34.0 (2.1)
Firmware Version: v188-1
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0


Flame 2.0

Environmental Variables:
Device: Flame 2.0 (319mb)(Kitkat Base)(Full Flash)
Build ID: 20141218000204
Gaia: d04710d5d643eeff5a6493aef92a1af672a2769c
Gecko: decf1ee4464e
Gonk: e5c6b275d77ca95fb0f2051c3d2242e6e0d0e442
Version: 32.0 (2.0)
Firmware Version: v188-1
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0

Comment 2

[John Thomas [:Johnt]]

Attachment: Time Out Message.png

Comment 3

[Derek Harris [:DerekH] - Dont need info. Last day 6/5/15]

Waiting to see if this bug is valid before triaging, due to it being tested on the most recent version of loop.

Comment 4

[Maria Angeles Oteo (:oteo)]

One question: I am a little confused with the title of the bug "[Loop] User is unable to create an account after selecting option to enter phone number" and the STR in the Description (step 3).

Are you trying to login in Loop via FxA or MobileID?

Comment 5

[John Thomas [:Johnt]]

Correction: Step 3 should read "Step 3, User Phone Number." Please let me know if there is anything else.

Comment 6

[isabelrios]

Hi John,

Are you still able to reproduce the problem? In that case, could you please give more details of the scenario to reproduce it?
Testing it with latest master Flame build and master loop version, seems to be working fine, please check video file attached.

Thanks

Comment 7

[isabelrios]

Please to see the video file download it from this link:
https://www.wetransfer.com/downloads/0608820b88831178dc0e3397aa72bc4820141230091804/5787aea28f42c7ab47af24812650c38920141230091804/5f6c6d

Comment 8

[John Thomas [:Johnt]]

I've been out of the office for well over 6 months. Do you still need me to check this?

Comment 9

[Maria Angeles Oteo (:oteo)]

No, thanks, it was confirmed that the issue was not reproduced anymore.