Emails are not downloaded from the Brighthouse server

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
RESOLVED INCOMPLETE
4 years ago
2 years ago

People

(Reporter: Ray Revette, Unassigned)

Tracking

31 Branch
x86_64
Windows 7

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

4 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141113143407

Steps to reproduce:

Trouble started when latest version of Thunderbird (31.3.0) installed yesterday. It appears all settings are fine. The earlier versions have worked fine for 8 years now.


Actual results:

All incoming email stays on the Brighthouse server. Does not download to Thunderbird.

Comment 1

4 years ago
So what actually happens?

Possible reasons:
 - you use a (software) firewall/antivirus program that need to be configured to allow connections through
 - the server uses SSL 3 which is no longer allowed

For debugging create a pop3 or imap protocol log - https://wiki.mozilla.org/MailNews:Logging
Summary: Emails are not forwarded to Thunderbird 31.3.0. They remain on the Brighthouse server. → Emails are not downloaded from the Brighthouse server

Comment 2

2 years ago
Ray hasn't replied, so => incomplete
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
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