locating a create account link is very difficult.



5 years ago
2 years ago


(Reporter: unicorn.consulting, Unassigned)


(Depends on 1 bug)

Firefox Tracking Flags

(Not tracked)




5 years ago
Going to SUMO with the express intention of creating a user account is non intuitive.  The signin option on the top menu navigates to a sign in page with no create an account link.

Having been given the link  https://support.mozilla.org/en-US/users/authcontributor  I can not navigate to it.  Because I am signed in I assume, it drops me to https://support.mozilla.org/en-US/

The whole create an account work flow needs to be re-examined with a view to offering a simple account creation process that is easily discoverable.

In the past two days I have seen complaints on SUMO and someone writing to the Mozilla planning mailing list both with issues about creating an account.  With one suggesting the only way was to ask a silly question and then delete it.

I would point to the SUMO topic, but unfortunately it is apparently not marked as solved so the search engine can not see it.
Yes, it's really hard to find how to create an account, and good reasons to make it easier. I don't normally do much with sumo, but I needed to create a support article for a new feature. Finding out how to create the account took me longer than writing the article!
There is no possible way to only create an account. There are 2 ways to create an account for a purpose: asking a question (for regular users), and registering as a contributor (to contribute). 
This topic has been discussed and brought up multiple times..


3 years ago
Depends on: 1164022


2 years ago
Severity: major → normal
Priority: -- → P4


2 years ago
See Also: → 1257851

Comment 6

2 years ago
This came up again. See: https://support.mozilla.org/en-US/forums/contributors/712722 [Attn: Admin] Not interested in "helping"; Fix your web site for registering to ask a question


2 years ago
Priority: P4 → P3


2 years ago
See Also: → 1004969
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