Closed Bug 1115528 Opened 10 years ago Closed 10 years ago

[dashboard] 2014-12-25 14:08 Issue with Firefox Sync

Categories

(Cloud Services :: Operations: Miscellaneous, task)

Product:
Cloud Services
Component:
Operations: Miscellaneous
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: services-ops, Unassigned)

Details

[dashboard] Date: 2014-12-25 14:08 Message: ff complains not synced for 14 days below the sync-log 1419512117648 Sync.ErrorHandler DEBUG Flushing file log. 1419512117649 Sync.Status DEBUG Status.sync: error.login.reason.network => error.sync.prolonged_failure 1419512117649 Sync.Status DEBUG Status.service: error.sync.failed_partial => error.sync.failed 1419512117660 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1419512118042 Sync.ErrorHandler DEBUG Log cleanup threshold time: 1418648118042 1419512118661 Sync.Tracker.AdblockPlus DEBUG Saving changed IDs to adblockplus 1419512118664 Sync.ErrorHandler DEBUG Done deleting files. 1419513872729 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419513872731 Sync.ErrorHandler DEBUG Beginning user-triggered sync. 1419513872731 Sync.Service DEBUG User-Agent: Firefox/34.0 FxSync/1.36.0.20141127111021. 1419513872732 Sync.Service INFO Starting sync at 2014-12-25 14:24:32 1419513872733 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1419513872734 Sync.Status INFO Resetting Status. 1419513872734 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1419513872735 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1419513873283 Sync.Resource DEBUG mesg: GET success 200 https://sync-174-us-west-2.sync.services.mozilla.com/1.5/14780343/info/collections 1419513873283 Sync.Resource DEBUG GET success 200 https://sync-174-us-west-2.sync.services.mozilla.com/1.5/14780343/info/collections 1419513873286 Sync.Service DEBUG Fetching global metadata record 1419513873286 Sync.Service DEBUG Weave Version: 1.36.0 Local Storage: 5 Remote Storage: 5 1419513873286 Sync.Service INFO Sync key is up-to-date: no need to upgrade. 1419513873286 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1419513873286 Sync.Service INFO Testing info/collections: {"passwords":1417250303.88,"addons":1417250305.4,"tabs":1417826029.56,"adblockplus":1417346524.99,"clients":1419511624.42,"crypto":1417250149.4,"forms":1417250252.99,"meta":1417250306.05,"bookmarks":1417250250.92,"prefs":1417625975.72,"history":1417826029.1} 1419513873287 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1417250149.4 1419513873287 Sync.Synchronizer DEBUG Refreshing client list. 1419513873287 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation 1419513873288 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1419513873289 Sync.Synchronizer INFO Updating enabled engines: 1 clients. 1419513873292 Sync.Engine.Bookmarks INFO 3 outgoing items pre-reconciliation 1419513873306 Sync.Engine.Bookmarks INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1419513874288 Sync.Tracker.Clients DEBUG Saving changed IDs to clients 1419513874297 Sync.Tracker.Bookmarks DEBUG Saving changed IDs to bookmarks 1419513876039 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. 1419513876935 Sync.Tracker.History DEBUG Saving changed IDs to history 1419513893874 Sync.Engine.Bookmarks INFO Uploading all of 3 records 1419513893874 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1419513893876 Sync.Collection DEBUG POST Length: 13208 1419513998640 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1419513998640 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1419513998640 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1419513998640 Sync.Status DEBUG Status.service: error.sync.failed => error.sync.failed_partial 1419513998640 Sync.ErrorHandler DEBUG bookmarks failed: Error: NS_ERROR_NET_RESET (resource://services-sync/resource.js:394:18) JS Stack trace: Res_post@resource.js:428:12 < SyncEngine.prototype._uploadOutgoing/doUpload<@engines.js:1384:20 < innerBind@util.js:525:42 < SyncEngine.prototype._uploadOutgoing@engines.js:1432:9 < SyncEngine.prototype._sync@engines.js:1483:7 < wrappedSync@bookmarks.js:214:11 < _sync@bookmarks.js:211:1 < WrappedNotify@util.js:148:21 < Engine.prototype.sync@engines.js:655:5 < _syncEngine@enginesync.js:199:7 < sync@enginesync.js:149:15 < onNotify@service.js:1275:7 < WrappedNotify@util.js:148:21 < WrappedLock@util.js:103:16 < _lockedSync@service.js:1265:12 < sync/<@service.js:1257:14 < WrappedCatch@util.js:77:16 < sync@service.js:1245:5 1419513998641 Sync.Engine.Forms INFO 0 outgoing items pre-reconciliation 1419513998642 Sync.Engine.Forms INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1419513998643 Sync.Engine.History INFO 3876 outgoing items pre-reconciliation 1419513998645 Sync.Engine.History INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1419513998887 Sync.Engine.History INFO Uploading 0 - 100 out of 3876 records 1419513998888 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1419513998894 Sync.Collection DEBUG POST Length: 80610 1419513999636 Sync.Tracker.Bookmarks DEBUG Saving changed IDs to bookmarks 1419513999644 Sync.Tracker.Forms DEBUG Saving changed IDs to forms 1419513999645 Sync.Tracker.History DEBUG Saving changed IDs to history 1419514119703 Sync.Status DEBUG Status.sync: error.login.reason.network => error.login.reason.network 1419514119703 Sync.Status DEBUG Status.service: error.sync.failed_partial => error.sync.failed 1419514119704 Sync.Status DEBUG Status for engine history: error.engine.reason.unknown_fail 1419514119704 Sync.Status DEBUG Status.service: error.sync.failed => error.sync.failed_partial 1419514119704 Sync.ErrorHandler DEBUG history failed: Error: NS_ERROR_NET_RESET (resource://services-sync/resource.js:394:18) JS Stack trace: Res_post@resource.js:428:12 < SyncEngine.prototype._uploadOutgoing/doUpload<@engines.js:1384:20 < innerBind@util.js:525:42 < SyncEngine.prototype._uploadOutgoing@engines.js:1425:11 < SyncEngine.prototype._sync@engines.js:1483:7 < WrappedNotify@util.js:148:21 < Engine.prototype.sync@engines.js:655:5 < _syncEngine@enginesync.js:199:7 < sync@enginesync.js:149:15 < onNotify@service.js:1275:7 < WrappedNotify@util.js:148:21 < WrappedLock@util.js:103:16 < _lockedSync@service.js:1265:12 < sync/<@service.js:1257:14 < WrappedCatch@util.js:77:16 < sync@service.js:1245:5 1419514119705 Sync.Engine.Passwords INFO 0 outgoing items pre-reconciliation 1419514119706 Sync.Engine.Passwords INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1419514119707 Sync.Engine.Prefs INFO 0 outgoing items pre-reconciliation 1419514119708 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1419514119709 Sync.Engine.Tabs INFO 1 outgoing items pre-reconciliation 1419514119710 Sync.Engine.Tabs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1419514119763 Sync.Engine.Tabs INFO Uploading all of 1 records 1419514119764 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1419514119768 Sync.Collection DEBUG POST Length: 18192 1419514120704 Sync.Tracker.History DEBUG Saving changed IDs to history 1419514120706 Sync.Tracker.Passwords DEBUG Saving changed IDs to passwords 1419514135080 Sync.Tracker.History DEBUG Saving changed IDs to history 1419514240509 Sync.Status DEBUG Status.sync: error.login.reason.network => error.login.reason.network 1419514240510 Sync.Status DEBUG Status.service: error.sync.failed_partial => error.sync.failed 1419514240510 Sync.Status DEBUG Status for engine tabs: error.engine.reason.unknown_fail 1419514240510 Sync.Status DEBUG Status.service: error.sync.failed => error.sync.failed_partial 1419514240510 Sync.ErrorHandler DEBUG tabs failed: Error: NS_ERROR_NET_RESET (resource://services-sync/resource.js:394:18) JS Stack trace: Res_post@resource.js:428:12 < SyncEngine.prototype._uploadOutgoing/doUpload<@engines.js:1384:20 < innerBind@util.js:525:42 < SyncEngine.prototype._uploadOutgoing@engines.js:1432:9 < SyncEngine.prototype._sync@engines.js:1483:7 < WrappedNotify@util.js:148:21 < Engine.prototype.sync@engines.js:655:5 < _syncEngine@enginesync.js:199:7 < sync@enginesync.js:149:15 < onNotify@service.js:1275:7 < WrappedNotify@util.js:148:21 < WrappedLock@util.js:103:16 < _lockedSync@service.js:1265:12 < sync/<@service.js:1257:14 < WrappedCatch@util.js:77:16 < sync@service.js:1245:5 1419514240510 Sync.Engine.Addons DEBUG Refreshing reconciler state 1419514240510 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1419514240518 Sync.AddonsReconciler DEBUG Rectifying state for addon: ubufox@ubuntu.com 1419514240518 Sync.AddonsReconciler DEBUG Rectifying state for addon: {2e1445b0-2682-11e1-bfc2-0800200c9a66} 1419514240518 Sync.AddonsReconciler DEBUG Rectifying state for addon: sort-tabs@erikvold.com 1419514240518 Sync.AddonsReconciler DEBUG Rectifying state for addon: {d650973c-0444-4ac7-9d00-19e3613c83b9} 1419514240518 Sync.AddonsReconciler DEBUG Rectifying state for addon: tabcounter@morac 1419514240518 Sync.AddonsReconciler DEBUG Rectifying state for addon: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} 1419514240518 Sync.AddonsReconciler DEBUG Rectifying state for addon: support@lastpass.com 1419514240518 Sync.AddonsReconciler DEBUG Rectifying state for addon: firegestures@xuldev.org 1419514240518 Sync.AddonsReconciler DEBUG Rectifying state for addon: 2.0@disconnect.me 1419514240519 Sync.AddonsReconciler DEBUG Rectifying state for addon: adnauseam@rednoise.org 1419514240519 Sync.AddonsReconciler DEBUG Rectifying state for addon: langpack-en-GB@firefox.mozilla.org 1419514240519 Sync.AddonsReconciler DEBUG Rectifying state for addon: {972ce4c6-7e08-4474-a285-3208198ce6fd} 1419514240519 Sync.AddonsReconciler DEBUG Rectifying state for addon: langpack-en-ZA@firefox.mozilla.org 1419514240519 Sync.AddonsReconciler DEBUG Rectifying state for addon: fbp@fbpurity.com 1419514240519 Sync.AddonsReconciler DEBUG Rectifying state for addon: recommended-1@personas.mozilla.org 1419514240520 Sync.AddonsReconciler DEBUG Rectifying state for addon: gmp-gmpopenh264 1419514240520 Sync.AddonsReconciler DEBUG Rectifying state for addon: {3050f584-f0fb-1a0d-6e4f-c4c1d0f1ecec} 1419514240525 Sync.AddonsReconciler DEBUG Rectifying state for addon: {f0baf632-92eb-dabe-8a08-95cb7a92acf7} 1419514240526 Sync.AddonsReconciler DEBUG Rectifying state for addon: {cb201184-0c0c-0c73-74b6-c5a72f4b99cd} 1419514240526 Sync.AddonsReconciler DEBUG Rectifying state for addon: {81483a79-4662-220f-c0b3-08db1c26b031} 1419514240526 Sync.AddonsReconciler DEBUG Rectifying state for addon: {fb833c86-46ef-2dc8-0d92-18ff28d4935d} 1419514240526 Sync.AddonsReconciler DEBUG Rectifying state for addon: {e9d5bc76-9b68-e705-ee25-2cf0d0914247} 1419514240526 Sync.AddonsReconciler DEBUG Rectifying state for addon: {f2d261dc-c5c4-ca3c-ae02-ccb3ff227c7f} 1419514240526 Sync.AddonsReconciler DEBUG Rectifying state for addon: {9b474f63-7fef-e761-2aa8-0ac1e5f86ef5} 1419514240534 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler 1419514240599 Sync.Store.Addons DEBUG recommended-1@personas.mozilla.org not syncable: add-on not found in add-on repository. 1419514240599 Sync.Store.Addons DEBUG {972ce4c6-7e08-4474-a285-3208198ce6fd} not syncable: not installed in profile. 1419514240600 Sync.Store.Addons DEBUG recommended-1@personas.mozilla.org not syncable: add-on not found in add-on repository. 1419514240600 Sync.Store.Addons DEBUG {972ce4c6-7e08-4474-a285-3208198ce6fd} not syncable: not installed in profile. 1419514240600 Sync.Store.Addons DEBUG recommended-1@personas.mozilla.org not syncable: add-on not found in add-on repository. 1419514240600 Sync.Store.Addons DEBUG firefox-hotfix@mozilla.org not syncable: is a hotfix. 1419514240600 Sync.Store.Addons DEBUG firefox-hotfix@mozilla.org not syncable: is a hotfix. 1419514240600 Sync.Store.Addons DEBUG firefox-hotfix@mozilla.org not syncable: is a hotfix. 1419514240601 Sync.Store.Addons DEBUG adnauseam@rednoise.org not syncable: add-on not found in add-on repository. 1419514240601 Sync.Engine.Addons INFO 0 outgoing items pre-reconciliation 1419514240602 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1419514240604 Sync.Engine.AdblockPlus INFO 1 outgoing items pre-reconciliation 1419514240605 Sync.Engine.AdblockPlus INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1419514240609 Sync.Engine.AdblockPlus INFO Uploading all of 1 records 1419514240609 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1419514240610 Sync.Collection DEBUG POST Length: 1519 1419514241541 Sync.Tracker.Tabs DEBUG Saving changed IDs to tabs 1419514241611 Sync.Tracker.Addons DEBUG Saving changed IDs to addons 1419514241612 Sync.Tracker.AdblockPlus DEBUG Saving changed IDs to adblockplus 1419514241613 Sync.Tracker.AdblockPlus.private DEBUG Saving changed IDs to adblockplus.private 1419514361277 Sync.Status DEBUG Status.sync: error.login.reason.network => error.login.reason.network 1419514361277 Sync.Status DEBUG Status.service: error.sync.failed_partial => error.sync.failed 1419514361277 Sync.Status DEBUG Status for engine adblockplus: error.engine.reason.unknown_fail 1419514361277 Sync.Status DEBUG Status.service: error.sync.failed => error.sync.failed_partial 1419514361277 Sync.ErrorHandler DEBUG adblockplus failed: Error: NS_ERROR_NET_RESET (resource://services-sync/resource.js:394:18) JS Stack trace: Res_post@resource.js:428:12 < SyncEngine.prototype._uploadOutgoing/doUpload<@engines.js:1384:20 < innerBind@util.js:525:42 < SyncEngine.prototype._uploadOutgoing@engines.js:1432:9 < SyncEngine.prototype._sync@engines.js:1483:7 < WrappedNotify@util.js:148:21 < Engine.prototype.sync@engines.js:655:5 < _syncEngine@enginesync.js:199:7 < sync@enginesync.js:149:15 < onNotify@service.js:1275:7 < WrappedNotify@util.js:148:21 < WrappedLock@util.js:103:16 < _lockedSync@service.js:1265:12 < sync/<@service.js:1257:14 < WrappedCatch@util.js:77:16 < sync@service.js:1245:5 1419514361277 Sync.Synchronizer INFO Sync completed at 2014-12-25 14:32:41 after 488.54 secs. 1419514361279 Sync.Declined DEBUG Handling remote declined: [] 1419514361279 Sync.Declined DEBUG Handling local declined: [] 1419514361279 Sync.Declined DEBUG Declined changed? false 1419514361279 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1419514361281 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. 1419514361281 Sync.ErrorHandler DEBUG Some engines did not sync correctly.
Hello, Please visit https://support.mozilla.org/products/firefox/sync for Firefox Sync troubleshooting and tips. Thanks
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → FIXED
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