Closed Bug 1117084 Opened 9 years ago Closed 9 years ago

[OpenC-2.0] White screen and device hangs after trying to pick up an incoming call


(Firefox OS Graveyard :: General, defect)

Gonk (Firefox OS)
Not set


(Not tracked)



(Reporter: mossroy, Unassigned)




I faced this issue twice, on 2 different ZTE OpenC FR devices.
Both have been rooted with the ZTE tool, and installed with the 2.0 community build, dated 20141123 (

What happened :
- a phone call is incoming
- the device rings
- the user tries to answer the call
- the devices hangs with a completely empty white screen
- the phone does not respond to anything (screen or buttons)
- only one solution : remove the battery and reboot

The white screen looks like the one in this video : (but it did not happen while browsing : it was when picking up an incoming call)
This issue is hard to reproduce : it happens very rarely.

Could it be a bug in the low-level layers of the phone, that has been fixed in the B03 build of ZTE?
See the changelog in (choose "Open C" -> "Questions fréquentes" -> "Version logicielle") :

La version FFOS_FR_ZTE_OPENCV1.0.0B03 (disponible mi-Octobre 2014) apporte les améliorations suivantes :
1) Correction d'un bug provoquant des redémarrages intempestifs lors des appels

(translation : the B03 version fixes a bug that reboots the device on an incoming call)

If I understood correctly, the community builds use the low-level layers (kernel, gonk) from the root tool of ZTE (which is version B02, not B03)
It might be a duplicate of bug 1017604.

I did not face it for a long time, but maybe I've just been lucky?
This issue seems to be specific to the ZTE Open C device.
It seems to be fixed in the official 1.3 B03 version of ZTE, but not in the community builds (because they are based on a 1.3 B02 rooted version).

I close this as invalid in this bugtracker.
The issue is tracked in
Closed: 9 years ago
Resolution: --- → INVALID
You need to log in before you can comment on or make changes to this bug.