Maintenance notification from Zayo: links into PA01 down for maintenance on Jan 30 2015

RESOLVED FIXED

Status

Infrastructure & Operations
NetOps
RESOLVED FIXED
3 years ago
3 years ago

People

(Reporter: dcurado, Assigned: dcurado)

Tracking

Details

(Assignee)

Description

3 years ago
It's unclear which circuits will be affected by this maintenance.
Zayo does not specify the circuits, just their equipment.
Some of our circuits from them look like layer2 ethernet links, but are
actually l2circuits that go through their layer3 routers.  

I will contact them to see if they can provide more information.
If they will only be taking down our link to the the Internet
at PAO1, then I do not expect there to be much impact to 
our network.  We have enough redundancy to handle that.

Here is their notification:
Dear Zayo Customer,

Zayo Maintenance Notification

This email serves as official notification that Zayo and/or one of its providers will be performing maintenance on its network as described below. This maintenance may affect services you have with us.

Maintenance Ticket #: TTN-0000608831

Urgency: Planned

Date Notice Sent: 12/30/2014

Maintenance Window: 00:00 - 05:00 Pacific

Primary Date: 30-Jan 2015

Backup Date: 31-Jan 2015

Location of Maintenance: 529 Bryant St. Palo Alto CA

Reason for Maintenance: Zayo will perform maintenance to upgrade firmware on router mpr2.pao1.us.

Expected Impact: SA (Service Affecting)  DOWN UP TO 30 MINUTES

Service ID: T00539-05

If you have any questions or concerns, please feel free to call the
Zayo Network Control Center at one of the following numbers.

Thank you,

Zayo Maintenance Team | Zayo Group
US Toll free: 1.866.236.2824 Opt 4
US Local: 1.918.295.7191
UK Toll free: +44.0.800.169.1646
Email: mr@zayo.com
Website: http://www.zayo.com
Online Time Zone Converter: http://www.timezoneconverter.com/cgi-bin/tzc.tzc
(Assignee)

Comment 1

3 years ago
I spoke with Zayo about this.  
The "service id" used in this notification is a legacy circuit ID.

The technician I spoke with said that we do not have any circuits that terminate on 
this router -- but we may have circuits that transit through it.  If so, they will
re-route during this maintenance.  So, according to the technician I spoke with,
this is a "potential outage", but should just be a re-route of circuits.
(which should be transparent to us)

That said, given the confusion with Zayo using legacy circuit IDs, and the
technician at Zayo having to reference various pieces of documentation to 
try to give me a definitive answer... I'd say we want to be aware that there
could be some disruption to our network during this time.
(Assignee)

Updated

3 years ago
Assignee: network-operations → dcurado
Status: NEW → ASSIGNED
(Assignee)

Comment 2

3 years ago
work completed.
Status: ASSIGNED → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → FIXED
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