Hello: Tweet count is not increasing after tweeting

RESOLVED WORKSFORME

Status

RESOLVED WORKSFORME
4 years ago
4 years ago

People

(Reporter: rbillings, Assigned: jpetto)

Tracking

Development/Staging
x86
Mac OS X

Firefox Tracking Flags

(Not tracked)

Details

(URL)

Attachments

(1 attachment)

(Reporter)

Description

4 years ago
Created attachment 8545391 [details]
Screen Shot 2015-01-07 at 11.27.34 AM.png

User clicked to share on Twitter, and the Tweet count remains zero after a hard refresh [and same display on multiple browsers].
Hi Rebecca-

Do you think one needs to be fixed?  Is the use case (hard refresh after opening Twitter share) frequent enough?

Thx,
Jen
(Reporter)

Comment 2

4 years ago
The count does not increase, no matter what you do. So if it's important for it to work, then yes it should be fixed. Unless there's a cron job or something that forces the numbers? The other stats updated dynamically.
(Assignee)

Comment 3

4 years ago
Hm, after looking in to this, it seems the Twitter button only reacts to/acknowledges the final/production URL. If you click the Twitter button on demo2, the content of the Tweet in the popup is:

"Firefox Hello — Free, easy video conversations https://www.mozilla.org/en-US/firefox/hello/ via @firefox"

Notice the URL is not pointing to demo2 but to the eventual production URL.

For comparison, check out the desktop tips page on prod and demo2:

https://www.mozilla.org/en-US/firefox/desktop/tips/
https://www-demo2.allizom.org/en-US/firefox/desktop/tips/

The Twitter count on demo2 matches that of production, not because they happen to be the same, but because demo2 is pulling in the count for production.

I believe this is working correctly for production, but is a bit confusing on demo/staging servers.
Assignee: nobody → jon
(Reporter)

Comment 4

4 years ago
That's entirely possible, likely even. Unfortunately it means we won't know for sure until it's pushed.
(Assignee)

Comment 5

4 years ago
I think we can be *pretty* sure it's working, as the share widget on /firefox/hello/ is the same as is used on many pages, including /firefox/desktop/tips/ (it's an include we just pull into the page). It would be more reassuring if we could test prior to going live though.
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → WORKSFORME
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