1120002 - Google LDAP sync to Google does not appear to be working

Status: RESOLVED FIXED

(Infrastructure & Operations :: Infrastructure: LDAP, task)

Comment 1

[Jennifer Hayashi [:jen]]

Problem:  The 2 aliases we set in LDAP manage for [e-mail] is not being synced to Google.   
In LDAP manage we updated his gapps alias to [e-mail] to match what he has in Zimbra to fix issues he's had with getting emails sent to the all-mofo group.


Here is his information in Google:

jennifers-mbp:~ jhayashi$ gam info user [e-mail]
User: [e-mail]
First Name: Ali
Last Name: Al Dallal
Is a Super Admin: False
Is Delegated Admin: False
Has Agreed to Terms: True
IP Whitelisted: False
Account Suspended: False
Must Change Password: False
Google Unique ID: 116013045515025971414
Customer ID: C02oz2d3h
Mailbox is setup: True
Included in GAL: True
Creation Time: 2014-12-09T02:05:00.000Z
Last login time: 2015-01-09T22:13:20.000Z
Google Org Unit Path: /production

Photo URL: https://plus.google.com/_/focus/photos/private/AIbEiAIAAABECNbxo_rhgfGc3gEiC3ZjYXJkX3Bob3RvKig3NjE5MDVhNjQzNmMxNGM2ZTI0ZmI0ZjkyNWE0ZjA5OTYxMDNiZGU5MAGhy1ctdFhx-T0Ghfh2YQTum8R6Pg

Addresses:
 type: work
 primary: True

Organizations:
 department: 900 Mozilla Foundation
 customType: work
 location: Regional Toronto Office
 name: Mozilla Foundation
 primary: True

Other Emails:
 type: 
 address: [e-mail]

Custom Schemas:
Email Aliases:
  [e-mail]
Groups: (2)
   Everybody Mofo and Moco <[e-mail]>
   [e-mail] <[e-mail]>
Licenses:
 Google-Apps-For-Business

Comment 2

[Jennifer Hayashi [:jen]]

Ali also wanted [e-mail] as an alias and that was added to LDAP manage.  However, after waiting several hours - we still don't see those new aliases in Google.

Comment 3

[Justin Dow [:jabba]]

I believe this is currently broken because the postini transition introduced too many changes to Google at once and GADS refuses to operate on any objects with that many changes pending. We are working on moving the postini work to an OU that is ignored by GADS, so that GADS can proceed.

Comment 4

[Justin Dow [:jabba]]

This is now fixed. GADS has resumed, and I verified Ali's aliases in LDAP are now synced to google now.