Closed Bug 1120118 Opened 9 years ago Closed 9 years ago

Password reset email not being received

Categories

(addons.mozilla.org Graveyard :: Administration, defect)

Product:
addons.mozilla.org Graveyard
Component:
Administration
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED
Milestone:
2015-01

People

(Reporter: hspandey, Assigned: clouserw)

References

Details

(Whiteboard: [qa-]) 

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:35.0) Gecko/20100101 Firefox/35.0
Build ID: 20150108202552

Steps to reproduce:

While registering I used ID- pandeyhs@yahoo.com, later changed it to alias ID (allowed by Yahoo)- hspandey@yahoo.com.I did not use my AMO account for quite a while. I was using a seven letter password.


Actual results:

Now when I try to log in through my alias ID hspandey@yahoo.com following message shows up:
"As part of our new password policy, your password must be 8 characters or more. Please update your password by issuing a password reset."
I tried doing that several times through both the ID(s) but failed to receive a reset message/link from AMO.


Expected results:

I should have received a password reset message.
Wil, this case sounds similar to the dependencies of bug 1119422.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Flags: needinfo?(wclouser)
It looks like the hspandey@yahoo.com address was added to our blocklist in Jan of 2013 because they complained the emails we were sending were spam and abusive.  Do you want me to unblock that address?
Flags: needinfo?(wclouser)
Blocks: 1119422
Summary: password → Password reset email not being received
Never sent an abusive male. Just not that type of person, still regrets if someone was offended. Kindly unblock.
hspandey@yahoo.com and I never raised any complaint.

(In reply to Wil Clouser [:clouserw] from comment #2)
> It looks like the hspandey@yahoo.com address was added to our blocklist in
> Jan of 2013 because they complained the emails we were sending were spam and
> abusive.  Do you want me to unblock that address?

Sorry, I should have replied to you. I wish to submit that there is a mistake somewhere as I never sent an abusive male. Just not that type of person, still regrets if someone was offended. I never raised any complaint from my side.
(In reply to Wil Clouser [:clouserw] from comment #2)
> It looks like the hspandey@yahoo.com address was added to our blocklist in
> Jan of 2013 because they complained the emails we were sending were spam and
> abusive.  Do you want me to unblock that address?

Yes, please unblock it.
I have requested that you be removed from the suppression list.  You will get an email shortly asking if you really asked to be removed.  Once you click the link in it you should be able to get mail from Mozilla again.
Assignee: nobody → wclouser
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → FIXED
Whiteboard: [qa-]
Target Milestone: --- → 2015-01
(In reply to Wil Clouser [:clouserw] from comment #7)
> I have requested that you be removed from the suppression list.  You will
> get an email shortly asking if you really asked to be removed.  Once you
> click the link in it you should be able to get mail from Mozilla again.

Thanks a lot.
Product: addons.mozilla.org → addons.mozilla.org Graveyard
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