1121754 - Can't log in to university website using Firefox

Status: RESOLVED WORKSFORME

(Core :: Networking, defect)

Description

[Bruno Raphael C de Mesquita]

Attachment: Captura de tela de 2015-01-14 21:01:18.png

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:35.0) Gecko/20100101 Firefox/35.0
Build ID: 20150112203352

Steps to reproduce:

I study in an online college. Since when I go to log in always returns me that the session is expired . I could never watch a class by Firefox . But usually get in other browsers, like Internet Explorer , Chrome and Maxthon . I would like my bug was resolved that I may go to use Firefox . None of my college uses Firefox for this reason.

The first site that I get is this :
http://portal.estacio.br/

I point out that there already am student and choose the state where is my college.

After that it redirects me to :
http://portal.estacio.br/home/aluno.aspx?&estado=RJ

Faculty Estacio de Sa ( Brazil , I am Brazilian ) .

Then I try to login ( user only The password prompts on the next page , but does not even appear. ) And it redirects me to the next page :
https://sia.estacio.br/begin.asp?direto=true&entrada=true


Actual results:

returns the following message :
" SESSION TERMINATE .
PLEASE LOG UP AGAIN . "


Expected results:

If the question was, " Why did this happen ? " Unfortunately I do not know to answer .

If the question was: " If I had not given this error, what should have happened ? " Should redirect me to another page to enter my password . That did not happen , unfortunately.

Comment 1

[:Gijs (he/him)]

Some questions:

- if you restart FIrefox from Help > restart with add-ons disabled, does it work?
- this is a public bug database. However, without a student number, it seems we cannot try to reproduce the bug (I tried to put in a random number, it did not like this and gave an error like "this user doesn't exist"). Can you provide some information about what kind of user ID would work (e.g. 6-digit number, or something)? (please do not put security-sensitive information like your actual username in a bugzilla comment here, even if a malicious person would still need your password to actually log in)

Have you tried checking the HTTP headers of the requests that go out from Firefox and that go out from Chrome, and compared them for differences?

Comment 2

[Bruno Raphael C de Mesquita]

Very nice idea!

I so start firefox, chrome and as I type:
estacio.br

the site redirects me to the next page:
- Chrome
http://portal.estacio.br/home/aluno.aspx?&estado=RJ

- Firefox
http://portal.estacio.br/home/aluno.aspx??&estado=RJ

I noticed a difference: Firefox has two "??". I do not know if it makes any difference. I am noob!

Insert the following information:
Estado (State, in english): RJ
Instituição (Institution): Universidade Estácio de Sá (University Estacio de Sa)
Matrícula (Filename, 12 Digits): 2014********

Then it redirects me to the pages:
- Chrome (Works)
https://sia.estacio.br/begin.asp?direto=true&entrada=true

- Firefox (not work)
https://sia.estacio.br/begin.asp?direto=true&entrada=true

Strangely worked a little now. But do not do the login.

And don't work in safe mode too.

Comment 3

[:Gijs (he/him)]

I've tried using things like 201412345678 or 201401025678, but I still can't get anything to show other than https://sia.estacio.br/entrada.asp?P2=&txtUsuario=201401025678&cod_instituicao=374 which shows "Não foi possível encontrar o usuário! "

Without knowing a valid username, I guess I can't get much else out of the system.

An alternative way of debugging this would be to figure out what headers are being sent by Firefox and Chrome, and what responses they get... but there I am also not sure how to share those without revealing your student ID anyway. :-\

Comment 4

[Bruno Raphael C de Mesquita]

Ok , I got an ID , but it is not my ... kkkkkkkk
I was trying some based on my and found this below.

You need to fill correctly to succeed.

In "CAMPUS VIRTUAL" (VIRTUAL CAMPUS)

ESTADO (STATE): RJ
INSTIRUIÇÃO (INSTITUTION) : Estacio de Sa University
MATRÍCULA (ID STUDENT) : 201402380615

According to my experiences in Firefox , so fill this information and move forward, it will ask you to unlock the pop-up .
If ask to unlock , unlock and return to the login screen and try login again , or refresh the page.
If do not ask about the pop-up , it will redirect you to a page where you must enter the password ( at least should) .

You should see a login error , or has expired.

The goal is to display the screen to enter the password, which comes after the completion of the data with student ID.

If you see the field to enter the password, ok , it worked!

Comment 5

[:Gijs (he/him)]

Whoa. Interesting.

So:
1) I can reproduce this on my OS X machine.
2) When I open the browser toolbox (open the inspector using ctrl-shift-k, go to settings, enable chrome/addon + remote debugging, open tools > web developer > browser toolbox), and then try to reproduce, the issue goes away and it asks for my password...


Patrick, any idea what's going on here? :-\

(I've also tried disabling spdy, doesn't make any difference)

Comment 6

[Patrick McManus [:mcmanus]]

http://portal.estacio.br/home/aluno.aspx?&estado=RJ

gives me a 503 error.

(In reply to :Gijs Kruitbosch from comment #5)

> 1) I can reproduce this on my OS X machine.
> 2) When I open the browser toolbox (open the inspector using ctrl-shift-k,
> go to settings, enable chrome/addon + remote debugging, open tools > web
> developer > browser toolbox), and then try to reproduce, the issue goes away
> and it asks for my password...
> 
> 
> Patrick, any idea what's going on here? :-\
> 

as a shot in the dark it could be related to 1116867..

maybe an http log would help

Comment 7

[:Gijs (he/him)]

Attachment: working-log.zip

So these are logs from e10s, where the system works. (!)

Bruno, as a workaround, you could help alpha test our nightly builds using e10s ( https://nightly.mozilla.org ) - it seems to work there, oddly enough...

Comment 8

[:Gijs (he/him)]

Attachment: failing-log.zip

... and these are logs from non-e10s, where it doesn't work.

Patrick, is there something I can do to make it easier to dig through these? I looked a bit myself, but it's a lot (I followed the instructions on https://developer.mozilla.org/en-US/docs/Mozilla/Debugging/HTTP_logging, sort of), and so I'm not sure where to start.

Comment 9

[Bruno Raphael C de Mesquita]

I tried that move the "ctrl + shift + k", but did not work. in regular Firefox. Unable to access the page passwords.
= (
I think it's because I do not know how it works etc.

well,
As for Firefox Nightly, worked perfectly, but I could not do a test. Classes are transmitted and need a Silverlight plugin to work. How have not started classes, only in March, I will have to wait until then to see if I can attend classes.

Back to Firefox again! Thank U!

Comment 10

[Dragana Damjanovic [:dragana]]

I was shortly look at the log and I think that there is a difference when cookies are set in request header. I will check ...

Comment 11

[Patrick McManus [:mcmanus]]

thanks dragana - that was my assumption too but I hadn't found it in the brief look I gave it. I did look for outright networking failures and it seemed likely ok on that front.

Comment 12

[Dragana Damjanovic [:dragana]]

I found something interesting.

I notice that the first thing that is different in this two logs is that there is an answer HTTP/1.1 302 Moved Temporarily and for the same query in e10s log the response is read from the cache. 
So e10s with cache turned off does not work as well. e10s probably does the same thing as no e10s. So probably we need to compare it with out browsers and not e10s.

I looked again but there is no difference regarding cookies.

Comment 13

[Dragana Damjanovic [:dragana]]

I have tried it again but now it is working, it works for me on 35.0.1.
Gijs, can you try it too, to be sure?

Comment 14

[Dragana Damjanovic [:dragana]]

Still there is something strange here. 
When cache is enabled it works. If I disable cache it does not work. 
I have tried to disable cache on chrome, but there it is still working.

Comment 15

[:Gijs (he/him)]

(In reply to Dragana Damjanovic [:dragana] from comment #13)
> 
> I have tried it again but now it is working, it works for me on 35.0.1.
> Gijs, can you try it too, to be sure?

Yes, it seems to work on 36 beta now, too. I've not checked disabling the cache (per comment 14) though... Let me know if/how I should test that if you want me to.

Comment 16

[Bruno Raphael C de Mesquita]

Hello again,
I have problems with Firefox Nightly. Interface with so much bugs. I'll wait here for a solution to Regular Firefox. Any news about it?

Comment 17

[Dragana Damjanovic [:dragana]]

now it is working working with the cache turned off as well.

Bruno, now it is working for me on normal firefox 35.0.1 and last week it did not work.
Can you try it?

Comment 18

[Bruno Raphael C de Mesquita]

I'm try using a Fedora 21 Distro and works absolutely fine here. I'm try a Ubuntu Distro tonight.

Comment 19

[Bruno Raphael C de Mesquita]

Hey! Kubuntu Distro works fine too! Thanks a lot!

Comment 20

[Bruno Raphael C de Mesquita]

Do you did anything?

Comment 21

[:Gijs (he/him)]

(In reply to Bruno Raphael C de Mesquita from comment #20)
> Do you did anything?

Nope, I assume that the website changed something... marking this as 'works for me'. :-)

Comment 22

[Bruno Raphael C de Mesquita]

Yes, i see too. The website changed. Ok! Thx and see yah!