Open Bug 1122127 Opened 9 years ago Updated 1 month ago

Fix android selection in guided bug entry form

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(bugzilla.mozilla.org :: Extensions, defect)

Production
defect
Not set
normal

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()

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(Reporter: Gijs, Unassigned)

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(1 obsolete file)

+++ This bug was initially created as a clone of Bug #1050232 +++

Bug 1050232 really improved our guided bug entry product selector.

Unfortunately... I'm seeing people file a lot more Android bugs under plain "Firefox" [0]. I bet it's because they either use desktop to file, and don't see android on https://bugzilla.mozilla.org/enter_bug.cgi?format=guided, or because they file from android and the UA detection we do (at least, I assume we do some?) fails. :-(

Let's consider how best to fix this... Some ideas I had:

* move the product selector textbox above the big icons to encourage people to maybe type android and find Firefox for android, or something

* fix the UA detection if we have it :-)

* automatically switch the product to "Firefox for Android" if they select "Android" as a platform
(NB: not sure how many people do this when filing the initial report, unfortunately... :-( )

Perhaps other people have other ideas?


[0]
bug 1120251
bug 1121287
bug 1121394
bug 1122111
Due Date: 2014-11-12
Assignee: nobody → dylan
I've paged through the new ?format=guided and I bet this would be addressed if the checkbox at the bottom of page 3 ("[] This is a problem with Firefox on my phone or tablet.") were moved to page 2 and made a mandatory choice... thinking out loud:

    Step 2 of 3 | You are reporting a problem with <b>Firefox</b>.

    <a>Firefox is poorly translated into my native language.</a>

    What type of device are you using Firefox on?
        () a phone or tablet device 
        () a 'traditional' laptop or desktop computer

    Please summarise your problem in one sentence: 

    [________________________]

And then the dupe search will search the correct product. Win-win.

[As a tangent, I'm disappointed to see that "Product: Firefox (Change)" is still something that appears on the second and third pages of the sequence. I'd rather see something less cryptic, like

  Step 2 of 3 | You are reporting a bug in <b>Firefox</b>.  <button>Report a bug in some other Mozilla product</button>

]
I believe we had that question earlier in the flow but it was changed following the review process. 
See Bug 1050232 Comment #25.

I like the solution in Comment #1 of this bug (thanks Zack!)
so I will see about adding that.
(In reply to Zack Weinberg (:zwol) from comment #1)

>   Step 2 of 3 | You are reporting a bug in <b>Firefox</b>.  <button>Report a
> bug in some other Mozilla product</button>
> 

I like this too, and I'll take it under consideration after I make the other changes.

Note: Step numbering is going away in the next set of patches.
Assignee: dylan → nobody
Component: Extensions: GuidedBugEntry → Extensions
Attachment #9383166 - Attachment is obsolete: true
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