1123521 - TB 31.4.0 cannot connect

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[Sam Malenfant]

Attachment: TB31_Info.txt

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
Build ID: 20150108202552

Steps to reproduce:

After Thunderbird update to 31.4.0 it could no longer connect to POP or SMTP or even Mozilla update service. A reinstall of 31.4.0 from an .exe just hung.  There seemed to be orphaned Thunderbird (32-bit) processes that could not be immediately killed.  All externsions and add-ons were disabled to diagnose and still same result.


Actual results:

Reinstalled 31.3.0 and everything works fine. So, 31.4.0 must be a problem.


Expected results:

Attached file is working TB 31.3 info for environment reference.

Comment 1

[Magnus Melin [:mkmelin]]

Bad interaction with antivirus software / firewall perhaps?

Comment 2

[Wayne Mery (:wsmwk)]

My guess also.  

Start *Windows'* safe mode with networking enabled
- win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode
- win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Comment 3

[Wayne Mery (:wsmwk)]

still needs more feedback from reporter

Comment 4

[Sam Malenfant]

Upgraded to latest 38.0 version and it is working OK. I had not had any issues with A/V before and none with the recent version. Sorry - hadn't been keen to resort to Windows Safe mode.  Fine now, so please close ticket.