TB 31.4.0 cannot connect

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
RESOLVED INCOMPLETE
4 years ago
3 years ago

People

(Reporter: Sam Malenfant, Unassigned)

Tracking

({regression})

31 Branch
x86_64
Windows 8
regression

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [regression:TB31.4.0])

Attachments

(1 attachment)

(Reporter)

Description

4 years ago
Created attachment 8551558 [details]
TB31_Info.txt

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
Build ID: 20150108202552

Steps to reproduce:

After Thunderbird update to 31.4.0 it could no longer connect to POP or SMTP or even Mozilla update service. A reinstall of 31.4.0 from an .exe just hung.  There seemed to be orphaned Thunderbird (32-bit) processes that could not be immediately killed.  All externsions and add-ons were disabled to diagnose and still same result.


Actual results:

Reinstalled 31.3.0 and everything works fine. So, 31.4.0 must be a problem.


Expected results:

Attached file is working TB 31.3 info for environment reference.

Comment 1

4 years ago
Bad interaction with antivirus software / firewall perhaps?
Keywords: regression
Whiteboard: [regression:TB31.4.0]

Comment 2

4 years ago
My guess also.  

Start *Windows'* safe mode with networking enabled
- win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode
- win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?
Flags: needinfo?(smalenfant)

Comment 3

3 years ago
still needs more feedback from reporter
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Flags: needinfo?(smalenfant)
Resolution: --- → INCOMPLETE
(Reporter)

Comment 4

3 years ago
Upgraded to latest 38.0 version and it is working OK. I had not had any issues with A/V before and none with the recent version. Sorry - hadn't been keen to resort to Windows Safe mode.  Fine now, so please close ticket.
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