Created attachment 8551558 [details] TB31_Info.txt User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0 Build ID: 20150108202552 Steps to reproduce: After Thunderbird update to 31.4.0 it could no longer connect to POP or SMTP or even Mozilla update service. A reinstall of 31.4.0 from an .exe just hung. There seemed to be orphaned Thunderbird (32-bit) processes that could not be immediately killed. All externsions and add-ons were disabled to diagnose and still same result. Actual results: Reinstalled 31.3.0 and everything works fine. So, 31.4.0 must be a problem. Expected results: Attached file is working TB 31.3 info for environment reference.
Bad interaction with antivirus software / firewall perhaps?
My guess also. Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode Does problem go away?
still needs more feedback from reporter
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → INCOMPLETE
Upgraded to latest 38.0 version and it is working OK. I had not had any issues with A/V before and none with the recent version. Sorry - hadn't been keen to resort to Windows Safe mode. Fine now, so please close ticket.
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