1124065 - New FF version crashing

Status: RESOLVED INACTIVE

(Core :: Audio/Video: Playback, defect)

Description

[Lisa]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
Build ID: 20150114125146

Steps to reproduce:

FF crashed 3 times today. Mostly due to youtube


Actual results:

AdapterDeviceID: 0x0116
AdapterDriverVersion: 9.17.10.2843
AdapterSubsysID: 04ca1028
AdapterVendorID: 0x8086
Add-ons: content_blocker_6418E0D362104DADA084DC312DFA8ABC%40kaspersky.com:4.5.3.8,virtual_keyboard_294FF26A1D5B455495946778FDE7CEDB%40kaspersky.com:4.5.3.8,online_banking_69A4E213815F42BD863D889007201D82%40kaspersky.com:4.5.3.8,%7B8f8fe09b-0bd3-4470-bc1b-8cad42b8203a%7D:0.17,mozilla_cc%40internetdownloadmanager.com:7.3.92,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0
AvailablePageFile: 9639645184
AvailablePhysicalMemory: 2635214848
AvailableVirtualMemory: 2008154112
BIOS_Manufacturer: Dell Inc.
BlockedDllList: 
BreakpadReserveAddress: 251723776
BreakpadReserveSize: 41943040
BuildID: 20150114125146
CrashTime: 1421818424
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1421579519
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04ca1028, AdapterDriverVersion: 9.17.10.2843
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0df5, AdapterSubsysID2: 04ca1028, AdapterDriverVersion2: 8.17.12.6830D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: beta
SecondsSinceLastCrash: 13521
StartupTime: 1421804954
SystemMemoryUsePercentage: 68
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 16983289856
TotalPhysicalMemory: 8492597248
TotalVirtualMemory: 4294836224
URL: https://www.youtube.com/watch?v=YWHeueBygrs
Vendor: Mozilla
Version: 36.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCPv6 Service Provider : 2 : 1 :  
 RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDPv6 Service Provider : 2 : 2 :  
 RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD RfComm [Bluetooth] : 2 : 1 :  
 NuTCRACKER Unix domain sockets (STREAM) : 3 : 1 :  
 NuTCRACKER Unix domain sockets (DGRAM) : 3 : 2 : %SystemRoot%\system32\nutafun4.dll 
 VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll 
 VMCI sockets STREAM : 0 : 1 : 
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Comment 1

[Paul Silaghi, QA [:pauly]]

Please check if the issue occurs using Firefox in safe mode (with your addons disabled):
http://support.mozilla.com/kb/Safe+Mode

And on a new, empty profile:
http://support.mozilla.org/en-US/kb/Managing-profiles#w_starting-the-profile-manager

Also, go to about:crashes and copy/paste here the crashes ids.

Comment 2

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

Is this still an issue? If so please add a crash report link from about:crashes

Comment 3

[Nils Ohlmeier [:drno]]

Mass closing because of inactivity.
Please feel free to re-open if still relevant.