Closed Bug 1125090 Opened 9 years ago Closed 9 years ago

Thunderbird(31.1.2) crashing during compose frequently causing data lose on windows 7.

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
31 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1063829

People

(Reporter: jatin.kinra, Unassigned)

Details

(Keywords: dataloss)

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
Build ID: 20150105205548

Steps to reproduce:

While writing my official mails, Thunderbird crashed very frequently. It started happening 3-4 days back only. I have upgraded it to the latest version both on my desktop and laptop but still the same issue. I have tried the solution provided by mozilla on web like disabling the addons and then try on safe mode, but no luck. It's still crashing. The problem comes when I am in meeting, writing a mail and suddenly in the end, it crash, with all my data loose.


Actual results:

These are reports from my desktop:

5ba16158-95b6-4777-82e5-ec2aa4f1d435	1/23/2015	3:58 PM
e71b4c60-c57e-49fb-9d0f-5861e93f2117	1/23/2015	3:39 PM
ace5644b-d42a-4aea-a840-eb3e34454830	1/23/2015	3:09 PM
2032bef8-9f7c-49b9-b2f2-1c35a3150c83	1/19/2015	6:13 PM

I have many other on my laptop too.


Expected results:

Please help me to resolve this issue ASAP.
Priority: -- → P3
Group: core-security
Keywords: dataloss
Crash Reports from laptop:

bp-9c85a464-302d-48f5-8cc8-a14a92150123	1/23/2015	2:57 PM
bp-215cf53e-54f9-4b90-b124-ca8c42150120	1/20/2015	1:48 PM
bp-09877eb7-3cc8-44a1-ae74-f6fce2150120	1/20/2015	1:47 PM
bp-a6d18ccf-0d66-4930-8c07-6e0ea2150120	1/20/2015	1:45 PM
bp-065c03f1-80e8-48ad-ad35-92d6f2150120	1/20/2015	1:40 PM
bp-415795ac-1f15-4746-803a-4adc92150118	1/18/2015	5:42 PM
27e21d84-e41c-45ca-9c75-f49e694337ed	1/4/2015	7:58 PM

Please let me know if any other information required from my end.
For whatever reason, this has been exceedingly common amongst Oracle employees. We need someone to fix bug 1063829
Status: UNCONFIRMED → RESOLVED
Crash Signature: [@ ldap_get_lderrno ]
Closed: 9 years ago
Priority: P3 → --
Resolution: --- → DUPLICATE
Summary: Thunderbird(31.1.2) crashing frequently causing data lose on windows 7. → Thunderbird(31.1.2) crashing during compose frequently causing data lose on windows 7.
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