1125105 - S-Pen activates even before touching

Status: RESOLVED INCOMPLETE

(Firefox for Android Graveyard :: Keyboards and IME, defect)

Description

[Allan]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
Build ID: 20150108202552
Firefox for Android

Steps to reproduce:

Samsung Note 2 / 4.4.2 and Firefox 35.0
Samsung Note 4 - model number is SM-N910F. Android version 4.4.4 and Firefox 35.0

With the Notes we having problems with the S-pen and signatures, hence no service reports can be signed. The problem is when the pen is not even touching the screen, it writes a line. Hence no signatures can be written without creating a real mess! I've tried various settings, but can't find a solution.
Pen writing on screen even though you are not touching the screen. S-Pen Air View function switched off.

With Firefox version 34 this was not a issue.

Anyone have a solution.

Regards..Allan


Actual results:

When the pen is not even touching the screen, it writes a line


Expected results:

Should activate when pen touches screen and not when 2 cm away.

Comment 1

[Aaron Train [:aaronmt]]

I'll see if I can reproduce this on a Note II next week. I assume this happens when the Samsung keyboard turns into a blank pad to write on.

Comment 2

[Aaron Train [:aaronmt]]

Tried to reproduce this on my Galaxy Note 2 with the S-Pen and could not. I used simple inputs with the pad to write on. The S-Pen did not draw anything in the field when it was not touching the device. Do those reporting this issue have a sample page that reproduces the issue?

Comment 3

[Allan]

Hi Aaron

I will try to get a sample page and attach. 

We have a application that has a signature area on which the technicians can get a customer signature.

We have had no application upgrades - only a Firefox upgrade.

In the previous version of Firefox the issue was not there, its only when the new version of Firefox arrived.

I will request a sample from the customer again.

Comment 4

[Allan]

I have taken an example from jQueryMobile page for this event.

https://github.com/jquery/api.jquerymobile.com/blob/master/resources/mobileinit/example1.html 

It’s a simple test page. Here you can see, when the event is sent.

Test Page:Open Firefox and call the link below. When you bring the S-Pen closer it recognizes this when about 1 cm away. previously you had to touch the screen before activation.

https://eswitchmobquallb.siemens.com/signature/

Comment 5

[Aaron Train [:aaronmt]]

> https://eswitchmobquallb.siemens.com/signature/

With this page I can see the behaviour on my Galaxy Note II. However, I also see this behaviour in Chrome. In fact, the same pen-in-air detection happens when navigating with the pen in the device's own Android settings. I can wave the pen a few CM above the screen and I see a little circular target dot cursor. This doesn't sound like a browser bug at all but just how the device works.

Comment 6

[petjewels101]

It is not the same pen-in-air detection that is happening when the signature starts to write when the pen is a few millimetres above the screen. You can switch off the little circular target in settings but the problem with the signature remains.  Thinking that my phone was the problem, I did a factory reset and the problem disappeared when I used INTERNET as my browser on my Note 3.  Problem was resolved.  Then I downloaded Firefox again and used that as my browser, and the problem returned. I have just tried it on Chrome, which I would really prefer not to have to use, and it worked fine, even better than on INTERNET (which I presume is Internet Explorer). I'm going to have to change my browser if this issue can't be resolved. :(

Comment 7

[petjewels101]

It is not the same pen-in-air detection that is happening when the signature starts to write when the pen is a few millimetres above the screen. You can switch off the little circular target in settings but the problem with the signature remains.  Thinking that my phone was the problem, I did a factory reset and the problem disappeared when I used INTERNET as my browser on my Note 3.  Problem was resolved.  Then I downloaded Firefox again and used that as my browser, and the problem returned. I have just tried it on Chrome, which I would really prefer not to have to use, and it worked fine, even better than on INTERNET (which I presume is Internet Explorer). I'm going to have to change my browser if this issue can't be resolved. :(

Comment 9

[Loic]

@petjewels101 and  Matthias Grünewald: the OP said the issue was not present with Firefox 34.
Could you test to confirm that, please.
https://ftp.mozilla.org/pub/mobile/releases/34.0.1/

Comment 10

[petjewels101]

It won't install. I usef your link tried a couple of different options, android x86 -
US and also just android - UK but after downloading and running it it
just says app not installed.

Comment 11

[miralobontiu]

Hi,

Can you still reproduce the issue?

Thanks!

Comment 12

[Stefan Deiac]

Due to the lack of additional info, I'll close this issue as Incomplete, if someone can provide more information regarding the issue please feel free to reopen it, thanks.

Comment 13

[Chris Peterson [:cpeterson]]

Removing steps-wanted keyword because this bug has been resolved.

Comment 14

[Chris Peterson [:cpeterson]]

Removing steps-wanted keyword because this bug has been resolved.

Comment 15

[Chris Peterson [:cpeterson]]

Removing regressionwindow-wanted keyword because this bug has been resolved.

Comment 16

[Chris Peterson [:cpeterson]]

Removing regressionwindow-wanted keyword because this bug has been resolved.

Comment 17

[Chris Peterson [:cpeterson]]

Removing regressionwindow-wanted keyword because this bug has been resolved.