1125460 - Problems E-Mails Issue 2: Links on E-mail alerts cause problem on web page

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[FredMcD]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
Build ID: 20150108202552

Steps to reproduce:

I am filing two different bugs because of issues with E-mail Alerts from Mozilla Support.
Good day, all. I have a very strange problem with alert e-mails from Mozilla Support. At the bottom of the message is the 'Post Reply' button. I press the button, and the page opens. But while the page looks normal, it does not work properly.

When I press the 'More System Details' button, the 'Common Responses' button, or the 'Post A Reply / Quote' button, the web page re-loads.

I wish to point out, this only happens if the support page is opened using the link in the e-mail alert. When the same page is opened any other way, there is no problem.


I first asked about the issue here:

I have come across a very strange problem
https://support.mozilla.org/en-US/forums/support-forum-contributors/710927



Actual results:

I started doing some testing, and discovered that the web-links are not working, or displaying normally.

Here is what I found.   Web=normal link.
E-Mail=Page opened using E-Mail link.


Real web page address:
https://support.mozilla.org/en-US/questions/1041803?page=2#answer-680681

E-Mail:
https://support.mozilla.org/en-US/questions/1041803?utm_campaign=questions-reply&utm_source=notification&utm_medium=email&page=2


On the bad web page, these links cause the page to reload;


More System Details button:

Web=https://support.mozilla.org/en-US/questions/1041803?page=2#more-system-details

E-Mail=https://support.mozilla.org/en-US/questions/1041803?utm_campaign=questions-reply&utm_source=notification&utm_medium=email&page=2#more-system-details


Post A Reply / Quote button:

Web=https://support.mozilla.org/en-US/questions/1041803?page=1#question-reply

E-Mail=https://support.mozilla.org/en-US/questions/1041803?utm_campaign=questions-reply&utm_source=notification&utm_medium=email&page=2#question-reply


Common Responses button:

Web=https://support.mozilla.org/en-US/questions/1041803?page=2#

E-Mail=https://support.mozilla.org/en-US/questions/1041803?utm_campaign=questions-reply&utm_source=notification&utm_medium=email&page=2#


I have not heard of anyone else with this problem.

Comment 1

[[:philipp]]

i have never had such issues - can you try some normal troubleshooting steps first like seeing if the issue reproduces when you launch firefox in safemode or the other recommendations from https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently

Comment 2

[FredMcD]

When I go to the support pages any other way, everything is normal. But when I use the
link in the alert sent by Mozilla, see above.

Comment 3

[FredMcD]

Attachment: Firefox E-mail.mp4

This clip will show you what I am talking about.

Comment 4

[[:philipp]]

when you cannot test the issue in safemode since the program has to be called from an external application then try to disable all addons for testing purposes once (since your browser looks heavily customized)

Comment 5

[FredMcD]

I started testing using the test profile I have. Only a few add-ons were active. It worked.
So I continued on. And I found the cause. It was Clean Links  https://github.com/diegocr/CleanLinks

I look at it's settings. One of them is Skip Domains. I added mozilla.org to it, No good.
So I added support.mozilla.org and now it works properly. I would urge users be told of this.
I am thinking something about the e-mail caused the links to get Clean Links attention.

I also have Redirect Cleaner, but it looks okay.

Thanks for the help, gang.

Comment 6

[[:philipp]]

ok, closing this report as "worksforme" then...