User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.91 Safari/537.36 Steps to reproduce: 1) Write an E-mail 2) Send 3) A dialog says "There was an error saving the message to Sent. Retry? (OK/Cancel)" (could be a network problem) 4) Presses "Cancel" Actual results: The composer window closed and the message is lost forever (no copy in draft folder). Expected results: The composer window should be kept open so the user can continue editing the message, retry sending or close the window explicitly. Reason : It's very common users want to take the chance to continue editing the message after the sending error. OK retries sending, Cancel deletes the message. At least, please add a third option for "Continue Editing", or change the "Cancel" button to leave the composer open. But please avoid having users losing their messages because of a poor UX design.
Thanks for reporting this. rather sure this is a duplicate of an existing bug report.
(In reply to Wayne Mery (:wsmwk) from comment #1) > Thanks for reporting this. rather sure this is a duplicate of an existing > bug report. Indeed. I have raised bug 786868 from enhancement to critical due to the dataloss involved here.
Thanks Thomas. I confirm I'm using IMAP too. I lost another message today, because I accidentally pressed the ESC-key while the "Retry dialog" popped-up just some milliseconds in front of the window I was working on. I'm glad I noticed the dialog appeared and closed at all, so I was able to at least rewrite the E-mail I lost. I have to add that this happened to me before (pressing ESC key while working on another window and losing the message that was being sent in background). Please add a "Continue Composing" option to this dialog and *also leave it as the default option* in case a user presses the ESC-key while working on other windows. Best regards.
The messages are often actually sent. But no local copy is saved. So leaving the composer window open serves no use. I don't know how many emails I have no record of due to this "bug". Will it ever be fixed or should we start looking for alternative mail clients?
8 months ago